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Dobies Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,561 reviews

Trusted Customer

Feefo Verified

3 years ago

Reliable Company

Very happy with this company, good quality items, well packaged and prompt delivery. Good communications too. Everything that pleases me

Amy

Dobies

3 years ago

Thank you for your review, we appreciate your comments. It is great to hear that you are happy with your order and that we kept you informed of delivery and despatch dates. It is always good to hear positive reviews and we pride ourselves in making sure your order is great quality and arrives as quickly as possible. Kind Regards, Amy, Dobies Customer Care

Maria Clark

Feefo Verified

Manchester

3 years ago

What Maria Clark said about Dobies:

All present and correct

Carefully packed, quickly delivered.

Amy

Dobies

3 years ago

Thank you for your wonderful review! it is great to hear that you are happy with the packaging and speed of delivery and we appreciate your comments. Kind Regards, Amy, Dobies Customer Care

Susan Bland

Feefo Verified

3 years ago

What Susan Bland said about Dobies:

Very good service. Very happy with product

Brandon

Dobies

3 years ago

Thank you so much for your 5 star feedback. Kind regards Brandon

Trusted Customer

Feefo Verified

3 years ago

Disappointing standard of plant plugs not up to your usual standard

I have only given two stars as the plant plugs I received from you were not of good quality only half the lavender plants have not died and the other bigger plugs have not done very well either I...

Brandon

Dobies

3 years ago

Thank you for your review. I have emailed you directly regarding this order. Kind regards, Brandon

Alfred Henson

Feefo Verified

3 years ago

What Alfred Henson said about Dobies:

Arrived in good condition

Brandon

Dobies

3 years ago

Thank you for your review. I am pleased that you are satisfied. Kind regards, Brandon

Kate Beswick

Feefo Verified

Harwell Oxon.

3 years ago

What Kate Beswick said about Dobies:

Dreadful

I have tried time after time for the past 2 days to log on to their site to pay for some seeds, but I get stuck and go round and round. I have had to change my password twice and am still not...

Brandon

Dobies

3 years ago

Thank you for your review. I have passed this on further so we can look into this for you. My apologies for this inconvenience. Kind Regards, Brandon

Geoffrey N Barrett

Feefo Verified

3 years ago

What Geoffrey N Barrett said about Dobies:

Good delivery promise kept.

Megan

Dobies

3 years ago

Thank you for your 5 star review, we are so pleased to hear the item arrived in the promised time . Kindest regards, Meg Dobies customer services.

Trusted Customer

Feefo Verified

3 years ago

All worked out well in the end

Sadly the plants were packaged flat and arrived in a poor state. The plants were bone dry and had come out of the pots, leaves badly wilted dead and damaged. however after some careful rehydration...

Megan

Dobies

3 years ago

We are so pleased to hear the plants have made a full recovery but we apologise for any disappointment caused initially, we appreciate the time you have taken to share your honest review. We hope your plants continue to thrive and we will certainly take your feedback on board. Kindest regards, Meg. Suttons customer care.

Jacqueline Riddell

Feefo Verified

3 years ago

What Jacqueline Riddell said about Dobies:

Disaster

Purchase 6 all dead . Did not withstand the journey. Complete waste of money.

Megan

Dobies

3 years ago

Please accept our sincerest apologies for the disappointing experience you have had with us on this occasion, this does not sound like the standard of quality we strive to provide our customers. We have been experiencing some extreme heat this year and although every effort is made to ensure the plants tolerate their time in transit we know that some plants may struggle, we apologise your order has been affected. We have arranged for a complete replacement to be sent out to you straight away, these should be delivered shortly. Again we apologise for any inconvenience caused. Kindest regards, Meg. Dobies customer care.

Frances Thorley

Feefo Verified

3 years ago

What Frances Thorley said about Dobies:

Very prompt

Megan

Dobies

3 years ago

We are over the moon to hear your order arrived promptly, thank you for taking the time to share your 5 star feedback! Kindest regards, Meg. Dobies customer care

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