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The Cumberland Reviews

https://www.cumberland.co.uk
Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.9
/5
Product
4.9
/5

5

4

3

2

1

1,994

189

20

12

16

2,231

ratings over the past year

Displaying all 11,875 reviews
Trusted Customer
8 days ago
Date of purchase: 09/06/2025
Friendly, helpful and knowledgable. Thank you
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MT
Mrs Timms
Farleton
8 days ago
Date of purchase: 10/06/2025
What Mrs Timms said about The Cumberland:
Excellent advice & support from Cat.
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SimonaB
The Cumberland
4 days ago
Thank you for leaving such a positive review about Cat, Mrs Timms, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.
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MP
Mrs Pottinger
Penrith
8 days ago
Date of purchase: 09/06/2025
What Mrs Pottinger said about The Cumberland:
Banking as it should be.
The Cumberland is always excellent. Sensible, efficient, ethical service that works for the customer and community.
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Trusted Customer
8 days ago
Date of purchase: 09/06/2025
Choice of an account that best suited me
Friendly, very professional and explained everything I had asked about. Explaining what all the options were and allowing me to choose the best option that suited my needs. Impressed !
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Trusted Customer
15 days ago
Date of purchase: 02/06/2025
applied for savings account no issues extremely efficient staff at kingstow
Darcy Cannon i can only say was absolutely fantastic and extremely helpfull wish everyone was like this as would be better place to live. all questions asked answered and more even offered a tea or...

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DarcyC
The Cumberland
8 days ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided by Darcy.
Trusted Customer
8 days ago
you deserve it and i only speak the truth. your welcome.
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MN
Mr Nicholson
13 days ago
Date of purchase: 04/06/2025
What Mr Nicholson said about The Cumberland:
Terrible phone twice and not had a response from anyone.
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Barry M
The Cumberland
8 days ago
Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At the Cumberland , we strive to provide the best experience we can for our customers. I understand that you have since been able to discuss your comments with Kayleigh at the Keswick branch to resolve your issues. I do hope that this has been resolved to your satisfaction. Please let me know if there is anything further you require.
MN
Mr Nicholson
8 days ago
Everything went smoothly thank you.
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Trusted Customer
8 days ago
Date of purchase: 04/06/2025
Personal and Efficient
I booked a telephone appointment to open an account. Karina at Carlisle was friendly, knowledgeable and helpful. She called me a couple of times during the account set up to let me know what was...

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Trusted Customer
8 days ago
Date of purchase: 06/06/2025
Opening an account made easy by a helpful advisor.
Appointment with Customer Advisor was made easy and Advisor was pleasant and helpful, as were other staff members.
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Trusted Customer
9 days ago
Date of purchase: 06/06/2025
Helpful and friendly staff
Friendly and helpful staff made me feel comfortable with setting up a new account
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DarcyC
The Cumberland
8 days ago
Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided by Darcy.
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Trusted Customer
9 days ago
Date of purchase: 06/06/2025
Very good start.
Early stages of new account but so far so good.
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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(01228) 403 141
Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.