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The Cumberland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cumberland-building-society | Feefo

Displaying all 11,871 reviews

Trusted Customer

7 days ago

Date of purchase: 03/06/2025

Helpful. Well organised. Caring of the needs of the customer.

Emma

The Cumberland

5 days ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Miss Prior

7 days ago

Date of purchase: 09/06/2025

What Miss Prior said about The Cumberland:

Always great service

SimonaB

The Cumberland

3 days ago

Thank you for leaving such a positive review, Miss Prior, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Trusted Customer

7 days ago

Date of purchase: 10/06/2025

Efficient and effective - though i would love not to need to go through a fully advised process at standard remortgage on a 2 year term

KarenT

The Cumberland

16 hours ago

thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Trusted Customer

7 days ago

Date of purchase: 04/06/2025

Well done Lexie explained everything and gave information to read. Contacted to say all was going ahead

LynneH

The Cumberland

6 days ago

Thank you for leaving such a positive review, Lexie is delighted with your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Trusted Customer

7 days ago

Date of purchase: 09/06/2025

Account opening issues

Double booked first appointment Application form received and had to pay postal surcharge as not enough postage on it Had to fill in second application form as Cumberland put wrong issue no on first...

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Barry R

The Cumberland

5 days ago

Thank you for sharing your feedback. We are sorry that your experience was not an amazing one. At the Cumberland , we strive to provide the best experience we can for our customers. We would like to discuss your experience in detail and one of our Managers will make contact with you in the next 72 hours.

Trusted Customer

8 days ago

Date of purchase: 09/06/2025

Friendly, helpful and knowledgable. Thank you

Mrs Timms

Farleton

8 days ago

Date of purchase: 10/06/2025

What Mrs Timms said about The Cumberland:

Excellent advice & support from Cat.

SimonaB

The Cumberland

3 days ago

Thank you for leaving such a positive review about Cat, Mrs Timms, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Mrs Pottinger

Penrith

8 days ago

Date of purchase: 09/06/2025

What Mrs Pottinger said about The Cumberland:

Banking as it should be.

The Cumberland is always excellent. Sensible, efficient, ethical service that works for the customer and community.

Trusted Customer

8 days ago

Date of purchase: 09/06/2025

Choice of an account that best suited me

Friendly, very professional and explained everything I had asked about. Explaining what all the options were and allowing me to choose the best option that suited my needs. Impressed !

Trusted Customer

15 days ago

Date of purchase: 02/06/2025

applied for savings account no issues extremely efficient staff at kingstow

Darcy Cannon i can only say was absolutely fantastic and extremely helpfull wish everyone was like this as would be better place to live. all questions asked answered and more even offered a tea or...

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DarcyC

The Cumberland

8 days ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided by Darcy.

Trusted Customer

8 days ago

you deserve it and i only speak the truth. your welcome.

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About The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom