Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

The Cumberland Reviews

https://www.cumberland.co.uk
Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.8
/5
Product
4.8
/5

5

4

3

2

1

2,130

191

32

17

18

2,388

ratings over the past year

Displaying all 12,494 reviews
CU
Customer
7 years ago
Date of purchase: 23/03/2018
What Customer said about The Cumberland:
I saw 3 different people on my 3 visits, would have been nice to deal with the same person. They forgot to take a payment so had to go back in and spelt name wrong on mortgage.
0
Share
CU
Customer
7 years ago
Date of purchase: 19/03/2018
What Customer said about The Cumberland:
brilliant
0
Share
Trusted Customer
7 years ago
Date of purchase: 24/03/2018
Good and efficient
0
Share
CU
Customer
johnstonebridge lockerbie
7 years ago
Date of purchase: 20/03/2018
What Customer said about The Cumberland:
morvan was very pleasant to speak to and very helpfull
0
Share
CU
Customer
7 years ago
Date of purchase: 21/03/2018
What Customer said about The Cumberland:
10/10
Barry Ridley, Brampton Branch was excellent, very professional and helpful, nothing was to much, everything explained thoroughly.
0
Share
Trusted Customer
7 years ago
Date of purchase: 22/03/2018
It has all been a bit long winded to be honest with the paperwork but the staff are very friendly
Merchant Logo
Bob
The Cumberland
7 years ago
Thank you for your feedback, which is greatly appreciated. I'm sorry that we were unable to process your application as quickly as you might have liked, although having reviewed your application, I don't believe that there were any delays that we could have avoided.

Kind regards
Bob Matthews, Customer Experience Manager
0
Share
CU
Customer
7 years ago
Date of purchase: 19/03/2018
What Customer said about The Cumberland:
Would definitely recommend & use the Cumberland again.
0
Share
CU
Customer
7 years ago
Date of purchase: 19/03/2018
What Customer said about The Cumberland:
First class service
First class service as always straightforward, reliable and value for money.
0
Share
CU
Customer
7 years ago
Date of purchase: 22/02/2018
What Customer said about The Cumberland:
A Truly local and personal service well done
A truly local and personal service 5*
0
Share
CU
Customer
Annan
7 years ago
Date of purchase: 16/03/2018
What Customer said about The Cumberland:
Amazing customer service
Very good personal help with a friendly face that’s willing to help to the best of their ability’s
0
Share
Not received a review invite?
About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
Read all
(01228) 403 141
Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards
Why trust Feefo reviews?

Learn more about Feefo
About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.