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The Cumberland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cumberland-building-society | Feefo

Displaying all 11,855 reviews

Dr Robinson

7 years ago

Date of purchase: 28/04/2017

What Dr Robinson said about The Cumberland:

Professional and personalised

Friendly and personalised service. Very usable app.

Bob

The Cumberland

7 years ago

Hello Dr Robinson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Ridley

Haltwhistle

7 years ago

Date of purchase: 06/02/2017

What Mrs Ridley said about The Cumberland:

Always helpful

Yes I would everyone is so helpful

Bob

The Cumberland

7 years ago

Hello Mrs Ridley

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. Its especially pleasing to hear how helpful you find our staff. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Bowe

Wigton

7 years ago

Date of purchase: 25/01/2017

What Mrs Bowe said about The Cumberland:

Staffing

The friendly relaxed informative and helpful staff

Bob

The Cumberland

7 years ago

Hello Mrs Bowe

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account...in particular that you find our staff so helpful. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Rev Steve Collis

27 Townfoot Park, CA8 1RZ

7 years ago

Date of purchase: 03/02/2017

What Rev Steve Collis said about The Cumberland:

Very pleasant friendly staff. It is good to see a friendly face behind the counter a person who may well be on duty the next time you are in the branch

Bob

The Cumberland

7 years ago

Kind regards

Bob Matthews

Customer Experience Manager

Trusted Customer

7 years ago

Date of purchase: 06/03/2017

Mobile app

Good service. HOWEVER the mobile app only transfers money at certain times and within banking hours UNLIKE all other banking apps. I rely on this service to support a family member with learning...

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Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can tailor the service that we provide.

Specifically with respect to your comments about when you are able to transfer money using our mobile banking app, whilst this does allow you to transfer money to other Cumberland accounts at anytime and to accounts elsewhere using the Paym service at anytime, I have passed on your comments about the current restrictions to the management team responsible for this service.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Fryer

7 years ago

Date of purchase: 08/01/2018

What Mr Fryer said about The Cumberland:

Information given and presented by the advisor was excellent

Bob

The Cumberland

7 years ago

Hello Mr Fryer

In response to your question about there being local people people on our Board of Directors, I can confirm this is definitely the case. You can find further information about our Board members at https://www.cumberland.co.uk/about/people.

Kind regards

Bob Matthews

Customer Experience Manager

Trusted Customer

7 years ago

Date of purchase: 03/03/2017

First class local service!

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Trusted Customer

7 years ago

Date of purchase: 13/02/2017

First class service

The staff in wigton branch are always very friendly and professional. They are always willing to help. My only criticism is with the charges levied for overseas transactions and this is the building...

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Bob

The Cumberland

7 years ago

I'm sorry that you are unhappy about our charges for transferring money overseas, however our charges not only reflect those that are passed on to us by our bankers for providing this service, but are also competitive when compared to similar charges levied by other banks and building societies for for providing these types of services.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Moore

7 years ago

Date of purchase: 08/01/2018

What Mr Moore said about The Cumberland:

first class Allison pooley was very helpful and easy to talk to would recommend

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to opening your new current account. We’re always appreciative of feedback, and I have passed on your feedback to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Trusted Customer

7 years ago

Date of purchase: 20/01/2017

Always choose the Cumberland first.

The manager and staff at the Denton Holme branch are fantastic. They are always recommending the best accounts available for my investments. It’s wonderful to be able to talk to a human when you ring...

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Bob

The Cumberland

7 years ago

Kind regards

Bob Matthews

Customer Experience Manager

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About The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom