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The Cumberland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cumberland-building-society | Feefo

Displaying all 11,859 reviews

Mrs Brunton

Henshaw

7 years ago

Date of purchase: 20/03/2017

What Mrs Brunton said about The Cumberland:

I have been more than happy to be a customer of the Cumberland, when NAT West shut in Hexham I was very disappointed as I wanted to deal with a person and not a machine. My needs have been fully met...

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Bob

The Cumberland

7 years ago

Hello Mrs Brunton

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I've passed on your very kind comments to our team at Haltwhistle branch.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Walker

7 years ago

Date of purchase: 04/04/2017

What Mr Walker said about The Cumberland:

Accounts need more capacity. The staff are helpful & friendly.Website fine.

See title.

Bob

The Cumberland

7 years ago

Hello Mr Walker

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

We’re always appreciative of feedback and ways in which we can tailor the service that we provide. In particular, I'd be keen to understand fully your comment about our accounts needing more capacity and if you would be happy to provide me with further details, please call me on 01228 403 256.

Kind regards

Bob Matthews

Customer Experience Manager

Miss Young

Penrith

7 years ago

Date of purchase: 04/04/2017

What Miss Young said about The Cumberland:

The service is always fab when I am in branch, Sam was lovely in my appointment and very very helpful I have already used my free card usage abroad!

Bob

The Cumberland

7 years ago

Hello Miss Young

Kind regards

Bob Matthews

Customer Experience Manager

Mr Sherwen

7 years ago

Date of purchase: 03/04/2017

What Mr Sherwen said about The Cumberland:

Great Service! Best banking!

Friendly personal service. I would definitely and actual have recommended the Cumberland to people I know. I would not be in a hurry to bank anywhere else

Bob

The Cumberland

7 years ago

Hello Mr Sherwen

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and of the fact that you've already taken the time to recommend us to people you know...thank you very much for doing so.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Clarke

7 years ago

Date of purchase: 26/04/2017

What Mr Clarke said about The Cumberland:

A very personal professional service

The Cumberland is a very personal bank. It has all of the modern banking attributes with an old fashioned really personal service. How banking should be.

Bob

The Cumberland

7 years ago

Hello Mr Clarke

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Hawkins

Chorley

7 years ago

Date of purchase: 20/03/2017

What Mrs Hawkins said about The Cumberland:

Every dealing I have had with the Cumberland has been brilliant. I

Very efficient service whenever I have contacted them

Bob

The Cumberland

7 years ago

Hello Mrs Hawkins

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Bradbury

7 years ago

Date of purchase: 13/04/2017

What Mr Bradbury said about The Cumberland:

Always a very friendly helpful service

Bob

The Cumberland

7 years ago

Hello Mr Bradbury

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Trusted Customer

7 years ago

Date of purchase: 19/04/2017

Really helpful and they ring or text you if something looks suspicious on you a account which is great.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Fox

Carlisle

7 years ago

Date of purchase: 18/04/2017

What Mr Fox said about The Cumberland:

Quick Account Setup!

Really quick service! I visited in branch to get a business account for my new start up jellyfish business and the card was in my hand within two weeks! I was thoroughly impressed after being...

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Bob

The Cumberland

7 years ago

Hello Mr Fox

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Gentry

7 years ago

Date of purchase: 03/02/2017

What Mrs Gentry said about The Cumberland:

Excellent all round service!

Local branch always provides courteous, friendly, helpful and efficient service. I value the personal contact, the advice from knowledgeable staff about savings etc.

Bob

The Cumberland

7 years ago

Hello Mrs Gentry

Kind regards

Bob Matthews

Customer Experience Manager

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About The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom