Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

The Cumberland Reviews

https://www.cumberland.co.uk
Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.8
/5
Product
4.8
/5

5

4

3

2

1

2,115

190

31

17

17

2,370

ratings over the past year

Displaying all 12,430 reviews
CU
Customer
6 years ago
Date of purchase: 22/10/2018
What Customer said about The Cumberland:
As with all on liine nusiness if your question does not fit the moulded ans
The mortgage went through fine but it was an offset mortgage and three times I emailed asking how I invested money and set uf the on line account. I was totally ignored.
0
Share
CU
Customer
6 years ago
Date of purchase: 24/10/2018
What Customer said about The Cumberland:
professional, efficient service
The flexibility of being able to have an appointment so quickly and on a Sunday was great. The whole process very smooth. Dan my mortgage adviser always responded very quickly to any contact I made...

Read all
0
Share
CU
Customer
6 years ago
Date of purchase: 24/10/2018
What Customer said about The Cumberland:
Keen to help.
Personalised approach showing interest in applicants requirements and personal situation.
0
Share
CU
Customer
6 years ago
Date of purchase: 23/10/2018
What Customer said about The Cumberland:
Changing your banker
Just as good as any other bank was when I moved accounts in the past, although the procedure is now somewhat different
0
Share
CU
Customer
6 years ago
Date of purchase: 22/10/2018
What Customer said about The Cumberland:
Very helpful and supportive only downfall was that they could not give me my final appointment for one and half weeks and during this time the original mortgage on mortgage offer became unavailable...

Read all
0
Share
Trusted Customer
6 years ago
Date of purchase: 22/10/2018
Very helpful and explained everything I needed to know. Very kind and friendly
0
Share
CU
Customer
6 years ago
Date of purchase: 15/10/2018
What Customer said about The Cumberland:
I felt that asking me to start up a Business Account for one regular rental payment that has been going in to my Current Account for 21 years was petty. Once the decision was made the Business...

Read all
Merchant Logo
Bob
The Cumberland
6 years ago
Thank you for taking the time to provide your feedback. I have reviewed this with the Assistant Branch Manager of our Whitehaven branch and understand that we have already provided a full response to explain why business related transactions have to be processed via business rather than personal accounts. In light of the facilities you needed and already had in relation to the new business current account, on this occasion there was no additional correspondence that needed to be sent you once the account was opened.

With respect to the blue balloon that you refer to, please could you explain where this is appearing and I will then be happy to investigate this further for you.

Kind regards
Bob Matthews, Customer Experience Manager
CU
Customer
6 years ago
Bob It was a blue balloon in the FeeFo comments box which was a gizmo I found unnecessary and annoying. Perhaps I am being petty. Thank you for your esponse. I am happy to leave it at that. Bern Hellier
0
Share
Trusted Customer
6 years ago
Date of purchase: 10/10/2018
A great decision - so easy.
Easy, friendly, efficient. No hassle. AND HAS LOCAL BRANCHES (as opposed to the big banks)
0
Share
CU
Customer
6 years ago
Date of purchase: 19/10/2018
What Customer said about The Cumberland:
staight forward with good advisors
yes I would recommend them to a friend, and yes I would use the Cumberland again
0
Share
Trusted Customer
6 years ago
Date of purchase: 12/10/2018
the communication was first class and everything explained clearly. Many thanks
0
Share
Not received a review invite?
About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
Read all
(01228) 403 141
Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards
Why trust Feefo reviews?

Learn more about Feefo
About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.