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The Cumberland Reviews

https://www.cumberland.co.uk
Rated
Exceptional

Kinder Banking - It's In Our Nature

Service
4.8
/5
Product
4.8
/5

5

4

3

2

1

2,119

189

31

17

16

2,372

ratings over the past year

Displaying all 12,454 reviews
Trusted Customer
6 years ago
Date of purchase: 05/06/2019
Good prompt curteous service.
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Trusted Customer
6 years ago
Date of purchase: 05/06/2019
Thorough and personalised service
My advisor, Victoria was professional and gave me lots of information clearly and was available when I needed her. I could speak to or email her directly which was important to me. Thanks!
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CU
Customer
Appleby-in-Westmorland
6 years ago
Date of purchase: 31/05/2019
What Customer said about The Cumberland:
Excellent Service. A**
Excellent service; kept in touch with us throughout the entire process with updates and information. Found Debbie (from the Carlisle office) very helpful and kind, helping us with any queries or...

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CU
Customer
6 years ago
Date of purchase: 03/06/2019
What Customer said about The Cumberland:
Excellent service, great communication. Simple process, friendly knowledgeable staff.
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CU
Customer
6 years ago
Date of purchase: 05/06/2019
What Customer said about The Cumberland:
Definitely in Safe Hands.
The overall level of service from the initial moment of contact was excellent. A general enquiry was handled by Andrew Reid with skill and understanding which eventually lead to the mortgage offer....

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Trusted Customer
6 years ago
Date of purchase: 30/05/2019
Top Service
I cannot fault the service provided. The procedures were very transparent and even daft questions were answered with total respect!
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CU
Customer
6 years ago
Date of purchase: 29/05/2019
What Customer said about The Cumberland:
Efficient and trustworthy
Efficient and prompt-the details of the product they offered me did not alter
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CU
Customer
6 years ago
Date of purchase: 04/06/2019
What Customer said about The Cumberland:
The mortgage advisor was excellent and very knowledgable of their products
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Trusted Customer
6 years ago
Date of purchase: 30/05/2019
Easy to deal with
Very easy to deal with, efficient service and explanations on each step
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Trusted Customer
6 years ago
Date of purchase: 28/05/2019
Setting up a new current account with a debit card available over most of Europe was very simple and rapid online.
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.
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(01228) 403 141
Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom
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About The Cumberland
As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.