Costsaver Reviews

We're delighted to hear you had a positive experience with Best of the West. We appreciate you taking the time to share your feedback.

Thank you very much for travelling with us and for taking the time to share your feedback. We are delighted to hear that your Travel Director provided such exceptional support, handling the group with patience and care, and that you enjoyed the coaches, drivers, hotels, restaurants, and ferries. We are, however, very sorry that the cancellation of the cruise impacted your experience so significantly. We fully understand how disappointing this must have been, particularly given the distance you travelled and the cost of your holiday. Your comments regarding Mykonos and the limited beach time, as well as the challenge of three full meals a day, are appreciated and will be shared with our teams for consideration in planning future itineraries. We are grateful for your understanding of the efforts made to provide compensation, and we sincerely regret that this did not fully address your disappointment. Your feedback is invaluable and will help us improve the way we manage and communicate changes to ensure our guests’ expectations are met. Thank you once again for travelling with us, and for recognising the dedication of your Travel Director. We hope to have the opportunity to welcome you on another journey where every aspect of the trip meets your expectations.

We are delighted to hear you had a positive experience. Thank you for sharing.

We're delighted to hear you had such a wonderful trip. It's great that you were able to see so much of Japan during your travels.

Thank you very much for travelling with us and for taking the time to share your feedback. We are delighted to hear that the Travel Director provided such exceptional guidance throughout your trip and that the Coach Driver’s driving helped make your journey safe and enjoyable. We are, however, sorry to learn that some of the hotels did not meet your expectations. We appreciate how disappointing this must have been and will share your comments with our operations team as we continually review our accommodations to ensure they meet the standards our guests expect. We are grateful for your kind words about our team and for your reflections on the trip overall. Thank you once again for travelling with us, and we hope to welcome you on another journey in the future.

Thank you very much for travelling with us and for providing such detailed feedback. We are pleased to hear that you enjoyed the included experiences, such as the sugar shack breakfast, the Niagara Falls boat ride, and the apple farm, and that your fellow travellers and the driver contributed positively to your journey. We are, however, very sorry to learn that aspects of the tour did not meet your expectations. We appreciate your comments regarding the optional tours, the logistical challenges they created for the Travel Director, and the resulting confusion and frustration. Your observations regarding the need for clear communication, consistent guidance, and smooth organisation are particularly important, and we will share them with our teams to help improve the overall experience for future travellers. We are also concerned to hear about the condition of the coach tyres, the lack of Wi-Fi, and the issues with the TV screens. We fully understand how these factors affected your comfort and sense of safety, and we will ensure that they are reviewed with the relevant operational teams. Finally, we recognise your feedback regarding the hotels and meals. While the accommodation met basic needs, we understand your point about the challenges of managing costs when many experiences and meals are optional, and how this can impact the overall enjoyment of the tour. Thank you once again for sharing your reflections. We are grateful for your insights, as they help us improve our services and ensure that future tours are better organised, more comfortable, and more enjoyable for all travellers.

Thank you very much for travelling with us and for sharing such a thoughtful and detailed reflection on your journey. We are delighted to hear that you enjoyed the whirlwind experience of exploring five countries in eight days and that the thoughtfully curated cultural experiences left such a lasting impression. We are pleased that you found the guest speakers and hosts passionate and enriching, and that the off-roading adventures allowed you to see landmarks you might otherwise have missed. It is wonderful to know that the tour provided powerful memories and inspired you to want to explore even more in the future. We also appreciate your understanding regarding the challenges posed by external circumstances such as protests, ferry delays, and traffic, and your recognition of the care taken to balance optional activities with keeping to schedule. Your suggestion of adding an extra day in each city to allow for more exploration is noted and will be passed on to our team for consideration. Thank you once again for travelling with us. We are thrilled that your experience was both memorable and inspiring, and we look forward to welcoming you on another adventure in the future.

We're delighted to hear that your experience with the Italian Scene was a dream come true. It sounds like you had a wonderful anniversary celebration. Thank you for travelling with Costsaver.

We are so pleased to hear that you found the tour met your needs. It's wonderful that you had such a positive experience with us. Thank you for being our guest.