We had the best Tour guide, who took us along to so many unexpected places, *Personal information removed by Feefo* was so knowledgeable and if she didn't know something she found out for you.
This...
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Kim Devereux
Costsaver
7 months ago
That's fantastic to know, and thank you for taking the time to share your experience. We are so glad you enjoyed your visit to the Grand Canyon and Bryce Canyon. Thank you for travelling with us.
We were blessed to have an awesome Tour Director *Personal information removed by Feefo* and a very efficient driver *Personal information removed by Feefo*.
Kim Devereux
Costsaver
7 months ago
We are so glad to hear that you had a fantastic experience. It is wonderful that you were pleased with the tour and the service provided.
Our travel Director, *Personal information removed by Feefo* was fantastic. *Personal information removed by Feefo* a wealth of knowledge. Provided documentary’s and information about various...
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Kim Devereux
Costsaver
7 months ago
Thank you very much for travelling with us and for taking the time to share your detailed feedback. We are delighted to hear that the Travel Director provided such knowledgeable, organised, and enjoyable guidance throughout your trip, and that the Coach Driver made you feel safe and comfortable on the coach. It is wonderful to know that their teamwork contributed so positively to your experience.
We are also pleased that you enjoyed the optional excursions and found the itinerary well balanced for sightseeing and active exploration. Your comments regarding the hotels are appreciated, and we are sorry that your stay at the Super 8 in Page, Arizona, did not meet your expectations. We understand how disappointing this must have been and will share your feedback with our Operations team to ensure greater care is taken in selecting and inspecting properties in that area in the future.
Thank you once again for recognising the efforts of the on The Road Team and for your thoughtful reflections. We are glad that, aside from the one hotel, your experience was positive and hope to welcome you on another journey soon.
Date of purchase: 09/09/2025
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7 months ago
I have been on two cost saver tours and they were both excellent. This particular time *Personal information removed by Feefo* Was the BEST travel director. Everything went smooth, no hiccups, the...
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Kim Devereux
Costsaver
7 months ago
Thank you very much for travelling with us and for sharing such a wonderful review. We are delighted to hear that the Travel Director provided exceptional support throughout your tour and that his humour, professionalism, and care, particularly when assisting your mother after her fall, made such a positive impact on your experience.
We are also pleased to hear that the Coach Driver, contributed to a safe and comfortable journey, and that the hotels, coach, and itinerary met your expectations. It is great to know that you felt the balance of planned activities and free time allowed you to enjoy the sights at a comfortable pace.
Your feedback is incredibly encouraging and will be shared with our team. Thank you once again for travelling with us and for taking the time to recognise the efforts of the on The Road Team. We hope to welcome you on another journey in the future.
Our tour director *Personal information removed by Feefo* was awesome- a lot on all the places we visited including videos and music. Helped make the road time go by and we had plenty of comfort...
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Kim Devereux
Costsaver
7 months ago
That's fantastic to hear. We are thrilled that you had such a positive experience with the Travel Director and Coach Driver . It's wonderful that they contributed to making your tour so enjoyable and memorable. We are so happy to know you have enjoyed your tour , thank you for being our guest.
*Personal information removed by Feefo* and *Personal information removed by Feefo* are the very best Tour Director and driver I have ever experienced in over 50 years of travel!!!
Kim Devereux
Costsaver
7 months ago
We are so pleased to hear that you had such a positive experience with the Travel Director and Coach Driver. Thank you for taking the time to share your feedback and being our guest.
I had the pleasure of traveling under the guidance of *Personal information removed by Feefo*, and I cannot recommend her highly enough. From the very beginning, *Personal information removed by...
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Kim Devereux
Costsaver
7 months ago
That's wonderful to hear that you enjoyed your cruise, and that it was made even more special by the upgrade and the additional island! It's fantastic that the thoughtful touches made the birthday celebrations for your friends unforgettable and that the crew's attention to detail added to the sense of celebration. It sounds like you had a truly memorable experience filled with joy and laughter. Thank you for travelling with us.
An absolutely amazing tour if you want to see the Best of the West - two amazing representatives *Personal information removed by Feefo* our Tour Director and *Personal information removed by Feefo*...
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Kim Devereux
Costsaver
7 months ago
It's fantastic to know that you had such an enjoyable experience on the Best of the West tour, especially while celebrating your milestone birthdays and anniversary. We are pleased to hear that you found the coach comfortable and appreciated your Coach Driver. Thank you for sharing your positive feedback.
I would like all to know that Costsaver is trying to charge customers a fee of $6 / day for airline (type) carry on baggage (before they book the tour). Customers should read reviews on the optional...
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Kim Devereux
Costsaver
7 months ago
Thank you very much for travelling with us and for taking the time to share your feedback. We are sorry to hear of your disappointment regarding certain aspects of your experience.
With regard to airline baggage charges, please note that we have no control over airline rules and policies and are required to adhere to their requirements. We understand how frustrating additional costs can be, and we encourage our guests to review airline terms carefully when preparing for their journey.
We also take note of your comments regarding optional tours. While many of our guests enjoy these experiences, we appreciate that preferences vary and will continue to review our itineraries to ensure that the balance between included activities and personal time is appropriate.
Thank you again for sharing your impressions and for choosing to travel with us. Your feedback is valuable in helping us to improve the experience for our future guests.
Make customers aware of extra excursion costs upfront and maybe suggest that payemnt is done as part of your travel package as an option
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Kim Devereux
Costsaver
7 months ago
Thank you very much for travelling with us and for taking the time to share your feedback. We are delighted to hear that you found your trip good value for money, enjoyed meeting new friends from around the globe, and felt refreshed by the experience.
We have noted your comments regarding optional experiences. The cost and description of these are included in the final travel documents issued before departure. We do appreciate your suggestion that more information could be provided earlier in the booking process and that payment could be offered as part of the travel package. This is valuable feedback which we will share with our team for consideration.
Thank you once again for sharing your thoughts and for choosing to travel with us. We are so pleased that you enjoyed your journey and we hope to welcome you on another in the future.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.