Costsaver Reviews

That's fantastic to hear. We're delighted you found the itinerary well-balanced and that you appreciated the thoughtful planning. It's great to know that the stops added value to your journey and that you had enough free time to explore.

Thank you for travelling with us and for sharing your valuable feedback. We are delighted to hear that you enjoyed the itinerary and that the on The Road Team made such a positive impression with their professionalism, friendliness and knowledge. We do regret, however, that some of the hotel locations made it less convenient for you to access restaurants and tourist sites, and we understand how this affected your overall experience. Your suggestion regarding hotels offering complimentary or continental breakfast has been noted and will be shared with our contracting team for their consideration. We want to ensure that the balance between hotel quality, location and convenience is the best it can be for our guests. We truly appreciate your thoughtful comments and the recognition you have given to our team members. We hope to have the pleasure of welcoming you back on another journey with us in the future.

Thank you for travelling with us and for taking the time to share such a detailed account of your recent Costsaver tour. We truly value your honest feedback as it helps us better understand where we can make improvements to the experience we provide. We are pleased to hear that you enjoyed the beauty of places such as Canmore, Banff, the Icefields and Sun Peaks, and that you found many of the local guides and your Coach Driver to be of a high standard. At the same time, we are very sorry to learn of the challenges you experienced. It is disappointing to know that the communication and organisation on tour did not meet your expectations, and we regret that this impacted your ability to fully enjoy some of the activities. Please rest assured that we have shared your feedback with our team, including your concerns about the Travel Director, so that these matters can be carefully reviewed. We also note your comments regarding hotel locations in Jasper and on Vancouver Island, as well as your suggestions for Sun Peaks and the final day in Vancouver. Such feedback is invaluable as we work with our Quality Control and contracting teams to ensure our chosen properties and itineraries offer both comfort and convenience. We are grateful for your recognition of the positives you experienced and for the constructive suggestions you have provided. We hope that despite the disappointments, the beautiful scenery and highlights along the way will remain fond memories, and we would be pleased to welcome you on another journey with us in the future.

Thank you for sharing your wonderful feedback. We are am so pleased to hear that you enjoyed the Italian Scene tour and that the timing, meals, and hotels met your expectations. It's fantastic that the Travel Director enhanced your experience. We appreciate you taking the time to share your experience.

We appreciate you taking the time to share your thoughts. It's great to know that you generally enjoyed your experience. Thank you for being our guest.

We are thrilled to know you found the places interesting and enjoyed the beautiful scenery. We appreciate you taking the time to share your positive experience. Thank you for being our guest.

That's fantastic to hear. We are so pleased you enjoyed the Britain and Ireland Explorer and that you found the pace of the trip to be well-suited to you. Thank you for travelling with Costsaver.

We're delighted to know that you enjoyed the Jewels of Italy itinerary and had a fantastic time exploring so many cities. It's wonderful that you were able to experience so much history during your trip. Thank you for travelling with Costsaver.

Thank you very much for travelling with us and for taking the time to share your feedback. We are very sorry to hear about the difficulties you experienced with your flight arrangements and the information you were given at the time of booking. We fully understand how important clear communication is, particularly when it comes to booking flights, and we regret that you did not receive the correct guidance when you first enquired. We are also concerned to learn that your email did not receive a timely response. This is not the level of service we aim to provide, and we will review this matter with our team to ensure improvements are made. We appreciate how frustrating it must have been to secure flights at a higher cost with inconvenient connections, and we sincerely apologise for the impact this had on your travel experience. Thank you once again for bringing this to our attention and for choosing to travel with us. We value your feedback and will use it to help improve our communication and processes for future guests.