Compared to other tour groups we have been on (Globus, Cosmos, Gate 1), this was only an average rating. Some of the hotels had dirty carpeting, coffee makers that didn't work, or skimpy or no...
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Kim Devereux
Costsaver
8 months ago
Thank you for travelling with us and for taking the time to share such detailed feedback about your recent tour. We appreciate your honesty and the thoughtful insights you have provided, which are invaluable in helping us improve our tours.
We’re pleased to hear that you found your Travel Director informative and that the Coach Driver delivered a positive experience once you had settled in. At the same time, we’re very sorry to learn that aspects of your trip, including some hotel standards, breakfast arrangements, long coach travel times, and limited time in Jackson Hole, did not meet your expectations. Your comments regarding optional tours and fees for certain sites have been noted, and we will review these to ensure clearer communication and value for future guests.
We also understand your frustration regarding the closures of Visitor Centres and certain attractions, which were beyond our control. We sincerely regret the impact this had on your experience and appreciate your perspective on how it affected the enjoyment of the tour.
Thank you once again for your constructive feedback and for choosing to travel with us. Your observations will help us refine our itineraries and provide a more enjoyable and seamless experience for future guests.
Disappointed with the stay in Porto. Deceptive advertising. If you advertise that we are staying in Porto then arrange accommodation in Porto not in Gaia far from the main part of Porto with no shops...
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Kim Devereux
Costsaver
8 months ago
Thank you for travelling with us and for taking the time to share your feedback regarding your recent tour. We are very sorry to hear that your experience in Porto did not meet your expectations and that the accommodation and itinerary caused frustration.
We understand your disappointment about staying in Gaia rather than central Porto, and the inconvenience of having to arrange taxis to explore the city. Please be assured that your comments regarding the location, accommodation type, and the need for clearer communication about optional activities have been shared with our Operations Team for review. We appreciate your perspective on how this affected your enjoyment of the city and the value of your stay.
We also regret that the apartment-style accommodation did not provide the comfort and amenities you expected, and that housekeeping and facilities did not meet the standard you anticipated. Feedback such as yours is essential for helping us improve our future itineraries and accommodation choices.
Thank you again for your honest and detailed feedback, and for choosing to travel with us. We hope we may have the opportunity to provide you with a more seamless and enjoyable experience on a future journey.
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Date of purchase: 21/09/2025
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Trusted Customer
Feefo Verified
8 months ago
Great itinerary, expert tour director and Coach driver.
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Kim Devereux
Costsaver
8 months ago
Thank you for your feedback. We are so glad to hear you had a great experience.
Travel director and coach driver were excellent. They were helpful and very knowledgeable about everything we wanted or needed to know.
Some of the hotels were not great though, which is a little...
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Kim Devereux
Costsaver
8 months ago
Thank you for travelling with us and for taking the time to share your feedback. We are delighted to hear that you found your Travel Director and Coach Driver to be excellent, helpful, and knowledgeable, and that they contributed positively to your journey.
We are, however, sorry to learn that some of the hotels did not meet your expectations and that certain experiences on the itinerary felt less rewarding. Your comments regarding the Kelpies and the Falkirk Wheel are appreciated, and we will share them with our operations team to consider ways in which future itineraries might offer greater flexibility and choice for our guests.
Thank you once again for your thoughtful feedback and for choosing to travel with us. We hope to have the pleasure of welcoming you on another tour soon.
Coach Driver and Tour Director were amazing! They provided great service, were very patient and attentive to all the tour guests!
Product reviews
Kim Devereux
Costsaver
8 months ago
We're delighted to hear that you found the itinerary varied and enjoyed visiting the sites, especially Mount Rushmore. It's fantastic that you found the coach comfortable and that our driver contributed to a positive experience.
Thank you for bringing your feedback about the hotels to our attention. We appreciate you sharing your experience.
Everything was very poor quality… from the tour guide, the hotels were not in prime locations. The staff in these hotels were not helpful and often rude. The stops were very long and the quick lunch...
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Kim Devereux
Costsaver
8 months ago
Thank you for travelling with us and for taking the time to share your feedback. We are very sorry to hear that your recent tour did not meet your expectations and that you found several aspects of the experience, including the accommodation, staff, stops, and overall service, to be of poor quality.
Please be assured that your comments regarding the hotels, rest stops, and Tour Director have been shared with our operations and quality teams for review. Feedback such as yours is invaluable in helping us identify areas for improvement and ensure that our tours provide a higher standard of service and comfort for future guests.
We sincerely regret that your experience was disappointing and appreciate you bringing these matters to our attention. Thank you again for your honest feedback and for choosing to travel with us.
Loved every minute. The itinerary was so well planned, early starts meant we got to experience major sights before the crowds arrived, which made a huge difference. Every stop was well timed,...
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Kim Devereux
Costsaver
8 months ago
Thank you for your wonderful feedback! It's fantastic to hear that you had such an enjoyable experience on the tour and that the itinerary and pace suited you so well. We are delighted that you appreciated the early starts and the balance of sightseeing and local experiences. It's also great to know that our tour guide and driver contributed to making your trip memorable. We are so pleased that the tour provided you with a wonderful taste of Italy.
Our guide George was wonderful, as was the driver Tony.
Every hotel had great beds, unfortunately the Dublin One Hotel had zero hot water the second day. This was very unfortunate.
Overall it was a...
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Kim Devereux
Costsaver
8 months ago
Thank you for taking the time to share your thoughts. We are so glad that you had a great experience travelling with us and that you enjoyed the company of the Travel Director and Coach Driver. It is wonderful to hear that you found the beds in the hotels to be great.
Date of purchase: 04/10/2025
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Trusted Customer
Feefo Verified
8 months ago
For the price, you can’t beat it!
Kim Devereux
Costsaver
8 months ago
Thank you for your feedback. We appreciate you taking the time to share your thoughts.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.