Tell people that sometimes in the church you have to buy tickets before you go. Don’t take a black van from to airport to your hotel, they charge too much.
Kim Devereux
Costsaver
8 months ago
Thank you for your feedback; we appreciate you sharing your experience. We are glad you had a positive experience.
The tour was very enjoyable and the guide was very knowledgeable about the areas we visited
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Kim Devereux
Costsaver
8 months ago
Thank you for your feedback. We are so glad you enjoyed the tour and found it to be a great experience with options. It's wonderful to hear you appreciated the guidance and the beauty of Naches.
Experience and Professional Tour Director and Bus Driver. The local guides were knowledgeable and were engaged with the guests. My only complain would be on the Ibis Style hotel poor guest services...
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Kim Devereux
Costsaver
8 months ago
We're delighted to hear you had a positive experience with our Travel Director, Coach Driver, and local guides, and that they were knowledgeable and engaging. It's wonderful that you enjoyed your time. We appreciate you sharing your feedback about the hotel accommodations.
The driver’s excellent, travel director is very knowledgeable and witty , keep the schedule timing very sufficient. I am not sure if traveling groups been selected by company? But we had about same...
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Kim Devereux
Costsaver
8 months ago
Thank you for travelling with us and for sharing your kind feedback about your recent journey. We are delighted to hear that you had such an enjoyable and memorable experience.
It is wonderful to know that your Travel Director’s knowledge, humour and organisation contributed positively to the tour, and that the Coach Driver’s professionalism and focus on safety made you feel comfortable throughout. We will be sure to pass along your kind words to both of them, as they will be pleased to know their efforts were so appreciated.
We are also glad that you enjoyed the beautiful scenery and that the group dynamic enhanced your overall experience. It is always lovely to hear when travellers connect well and share common interests, creating a friendly and engaging atmosphere.
We appreciate your comments regarding the accommodation and will share your observations with our Quality Team as we continually review and refine our hotel selection to ensure the best possible standards for our guests.
Thank you once again for choosing to travel with us. We hope to have the pleasure of welcoming you back on another wonderful journey in the near future.
We felt very safe travelling with costsaver. Our driver was friendly and knew all of the routes to take and Drew, our tour guide was knowledgeable and gave us advice of where to go and where to avoid...
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Kim Devereux
Costsaver
8 months ago
Thank you for sharing your positive experience with us. We are pleased to know that you felt safe and enjoyed the service provided by our Coach Driver and Travel Director. We appreciate your feedback.
Our tour was absolutely phenomenal, thanks to our incredible Tour Director Tania and our amazing driver Julio. From start to finish, Tania went above and beyond to make every moment memorable. Her...
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Kim Devereux
Costsaver
8 months ago
Thank you for travelling with us and for taking the time to share such a detailed and thoughtful account of your recent Costsaver journey. We are delighted to hear how much you enjoyed the experience overall and truly appreciate the balance of praise and constructive feedback you have provided.
It is wonderful to know that your Travel Director and Coach Driver made such a lasting impression. We are so pleased that their professionalism, warmth and teamwork created a memorable and engaging travel experience. We will be sure to share your kind words with them both, as they will be thrilled to know their efforts were so greatly valued.
We are, however, very sorry to learn that certain aspects of the accommodation did not meet the high standards you have come to expect from Costsaver. We appreciate your clear and specific feedback regarding the hotels in Granada and Fuengirola, as well as the quality of the group meal in Granada. Your comments have been shared with our Quality and Contracting Teams for immediate review, so that appropriate follow-up action can be taken with our local partners to ensure that maintenance, cleanliness, and meal standards are properly upheld.
We are also grateful for your comments about the pacing of the itinerary. We understand that balancing the richness of the itinerary with time to relax is important, and we will take your feedback into consideration when reviewing future departures.
Your feedback is invaluable in helping us maintain and improve the quality and consistency of our tours. Despite the concerns you experienced, we hope that the many positive moments and the outstanding service from Tania and Julio will remain at the forefront of your memories.
Thank you once again for choosing to travel with us. We truly hope to welcome you back on another Costsaver journey in the future.
We had a great holiday, visited so many places, everything ran very smoothly, and we were part of a large group but our tour travel director was extremely good.
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Kim Devereux
Costsaver
8 months ago
Thank you for your feedback. We are pleased to hear that you had a great holiday and that everything went smoothly. We are also happy to know that your Travel Director was extremely good. Thank you for being our guest.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.