False options, what costsaver gave us in optional tour is not what we received from the tour director accommodation was very poor staff at these hotels were rude at times and not very friendly. The...
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Kim Devereux
Costsaver
8 months ago
Thank you for travelling with us and for sharing your feedback. We are sorry to hear that aspects of your trip did not meet your expectations.
We regret that the optional experiences did not align with what you had anticipated and that the accommodation and service at some hotels were not satisfactory. Your comments regarding staff behaviour and the level of friendliness have been noted and will be shared with our Quality Control and Operations teams for review.
We also appreciate your feedback about the pacing of the itinerary. We aim to balance sightseeing with free time so guests can enjoy each destination, and we are sorry this did not work well for your experience.
We are pleased to hear that some of the locations visited were enjoyable and we hope that despite the challenges, you were able to take away some positive memories. Your feedback is valuable in helping us improve for future travellers.
Date of purchase: 13/08/2025
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Feefo Verified
8 months ago
I do believe the additional side tours should be arranged on the first day of meeting your tour director. As we understand things change but you don’t find out until it’s too late, therefore can’t...
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Kim Devereux
Costsaver
8 months ago
Thank you for travelling with us and for taking the time to share your feedback. We are pleased to hear that you appreciated the convenience of room allocations on the coach and that the accommodation arrangements were communicated clearly.
We also appreciate your comments regarding the timing of additional side tours. We understand how important it is for guests to have the opportunity to make arrangements early in the trip, and your feedback will be shared with our team for consideration in planning future itineraries.
It is wonderful to know that, overall, you enjoyed your experience and found the arrangements effective.
Thank you for your wonderful feedback. We're thrilled to hear you had an excellent trip and that our Travel Director made it fantastic. We appreciate you taking the time to share your positive experience.
This is the worst group tour I’ve ever experienced. The tour director was incompetent and lazy. The driver was aggressive and dangerous, he caused injuries to my mother and myself. He also spent a...
Everything was great but the hotel in Paris was not good. While we were staying they were painting the hallway smell of chemicals and also in Rome the hotel room smells like bleach powder when we...
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Mantombi
Costsaver
8 months ago
Thank you for your feedback on the London to Rome Highlights tour. We're so pleased to hear that you had a great trip overall and that you were particularly impressed with your Travel Director and Coach Driver. We appreciate you highlighting their excellent service. We also note your comments regarding the hotels in Paris and Rome. We understand your concerns regarding the hotel and the dinner in Switzerland. We value your feedback. We're sorry to hear about the issues you experienced. We appreciate you bringing this to our attention. Thanks again for your feedback.
Very good
Really enjoy visit to Japan
Great tour guide *Personal information removed by Feefo* and bus driver
Product reviews
Tebo
Costsaver
8 months ago
Thank you for your wonderful review. We're thrilled to hear you enjoyed your visit to Japan and that you had a great experience with your Travel Director and Coach Driver. We appreciate you sharing your feedback.
Amazing Service , Great tour guide with a very skilled driver in *Personal information removed by Feefo* aswell . 10/10
Product reviews
Tebo
Costsaver
8 months ago
Thank you for sharing your positive feedback about your recent tour. We're thrilled to hear you had such a wonderful experience. It's especially pleasing to know that you appreciated both the Travel Director and Coach Driver's driving skills.
Thanks again for your kind words.
Costsaver (*Personal information removed by Feefo*) responded quickly once I realized I could not share a room with the individual I had been placed with. By the following evening, I was provided...
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Tebo
Costsaver
8 months ago
Thank you for your thoughtful review. We are pleased to hear that your Travel Director responded promptly and ensured your comfort throughout the tour. It is gratifying to know that the itinerary, destinations, and hospitality left such a positive impression. Your feedback is greatly appreciated and it has been shared with the team to continue delivering exceptional experiences.
It was a bit rushed but we'll worth it
*Personal information removed by Feefo* and *Personal information removed by Feefo* the driver were great a world of knowledge
Thankyou for showing me europe...
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Product reviews
Tebo
Costsaver
8 months ago
Thank you for your kind words and five-star review. We're so pleased to hear you enjoyed your European tour and that our Travel Director and Coach Driver made it a memorable experience. It's wonderful to know their assistance was appreciated.
Thanks again for choosing Costsaver.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.