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Citalia Holidays Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 15,466 reviews

Trusted Customer

10 years ago

Great customer service

Citalia is an excellent company to book with as I am not that great on the computer I phoned the help line and spoke to a very friendly helpful young lady on two separate occasions who quickly got my...

Date of purchase: 08/02/2016

Trusted Customer

10 years ago

Easy - but online chat service failed

Website was easy to search and chose a flight/hotel with options on flights/hotels and rooms. It gives an instant price. The only matter requiring improvement was the online chat service. I tried...

Date of purchase: 04/03/2016

Trusted Customer

Surrey

10 years ago

What Trusted Customer said about Citalia Holidays:

An excellent understanding and professional approach.

I was impressed by the professional approach and the understanding of the agent Erin of our needs and of the resort. She secured the accommodation we requested in Stresa, Lake Maggiore. The written...

Date of purchase: 06/03/2016

Trusted Customer

10 years ago

Very easy to navigate.

Very straightforward. Got the hotel and room type that we wanted and at the resort we wanted. Transfer from airport was automatically included and made the booking easier.

Date of purchase: 04/03/2016

Trusted Customer

Midlands

10 years ago

What Trusted Customer said about Citalia Holidays:

Courteous and efficient Citalia booking experience.

The lady at Citalia who made our booking was courteous, polite and extremely efficient, even when having to submit additional hotel room availability. She understood our requirements easily and we...

Date of purchase: 04/03/2016

Trusted Customer

London

10 years ago

What Trusted Customer said about Citalia Holidays:

Poor service from a company that is usually good!!!

The booking not good dfferent information by different advisiors told me at one point by advisor not able to call me back and i should call back. Some real concerns on this booking. Poor logging of...

Raghavendra Singh

Citalia Holidays

10 years ago

Thank you for your feedback. As per our telephone conversation I will be listening to all calls between yourself and our agents to understand why we were unable to provide the high level of service we set ourselves. Actions will be taken to make sure we learn and improve. I apologies that your experience with Citalia on this occasion was not to the high standard you have experienced in the past. I wish you a lovely multicentre holiday.

Date of purchase: 04/03/2016

Trusted Customer

10 years ago

Smooth and friendly experience

Quite a long wait before a booking agent was available but once I got through Melissa was very thorough and ensured it was a painless procedure. I would reserve judgement on whether I would use the...

Date of purchase: 01/03/2016

Trusted Customer

10 years ago