How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Citalia Holidays Reviews | Customer Service Reviews for https://www.feefo.com/reviews/citalia-holidays | Feefo

Displaying all 15,186 reviews

Trusted Customer

Feefo Verified

11 hours ago

Great company

Always very helpful, nothing was a problem

Product reviews

Date of purchase: 10/05/2026

Trusted Customer

Feefo Verified

11 hours ago

Would use this company again

First time customer for a trip to Sorrento, which was well organised, questions were answered promptly, good hotel and excellent transfers. Would use again.

Product reviews

Date of purchase: 11/05/2026

Lynn Harris

Feefo Verified

GBR

1 day ago

What Lynn Harris said about Citalia Holidays:

Top class service

This is the 1st time we have had a holiday with a travel company. After contacting Citalia with the type of holiday we wanted we felt confident with the process and the agent, Tony, was very kind...

Product reviews

Date of purchase: 11/05/2026

Simon Collettjones

Feefo Verified

GBR

1 day ago

What Simon Collettjones said about Citalia Holidays:

Entertaining but exhausting.

Lucy was very helpful and supportive whilst I was booking our holiday. (I did have plan which helped a lot). The train company that they used was bit inefficient. One of the links didn't work and I...

Product reviews

Date of purchase: 11/05/2026

Andrew Shaw

Feefo Verified

2 days ago

What Andrew Shaw said about Citalia Holidays:

Excellent start to finish

Product reviews

Date of purchase: 10/05/2026

Jane Williams

Feefo Verified

GBR

3 days ago

What Jane Williams said about Citalia Holidays:

A wonderful holiday

Lovely hotels, good transfers, everything planned well. A wonderful stress free holiday

Product reviews

Date of purchase: 09/05/2026

Trusted Customer

Feefo Verified

6 days ago

Excellent holiday

Booking with Citalia was very easy, which great customer service, which provided a huge amount of peace of mind. The hotel, flights and transfers lived up to our expectations and everything ran as...

Product reviews

Date of purchase: 06/05/2026

Robert Leather

Feefo Verified

GBR

6 days ago

What Robert Leather said about Citalia Holidays:

Holiday in Tuscanny

First class service with great communication throughout

Product reviews

Date of purchase: 04/05/2026

Louise Foster

Feefo Verified

GBR

6 days ago

What Louise Foster said about Citalia Holidays:

Everything was perfect Leanne was really helpful and we couldn’t fault anything Fabulous holiday Will be planning the next trip with citalia soon

Product reviews

Date of purchase: 05/05/2026

Andrew James Picton

Feefo Verified

GBR

8 days ago

What Andrew James Picton said about Citalia Holidays:

Relaxed holiday throughout from airport, to pick up (and return) with a great hotel in a great location

Product reviews

Date of purchase: 04/05/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Citalia Holidays Reviews

How would you rate your stay at Hotel Excelsior Palace Portofino CoastMore reviews of this product (9,091)View product website

How would you rate your stay at AmalfiMore reviews of this product (9,091)View product websiteThe location of the 3 hotels we stayed in was perfect for amenities and sites. The only thing that let all 3 hotels down was the showers. The rating would have been excellent otherwise.

How would you rate your stay at LidomareMore reviews of this product (9,091)View product websiteGetting to the hotel is very difficult with suitcases as there are alot of uneven steps. The bathroom was difficult as the shower was over the bath and sprayed everywhere, no shower curtain. ...Read more

How would you rate your stay at Ara Maris SorrentoMore reviews of this product (9,091)View product websiteOne of the best hotels we have ever stayed

How would you rate your stay at Hotel Continental Wellness and Spa.More reviews of this product (9,091)View product websitePerfect position on Lake Garda. Very pleasant and comfort public areas Very attentive staff Lovely meals Only minus is the inconsistency in bar prices …….

How would you rate your stay at Giulietta E Romeo HotelMore reviews of this product (9,091)View product website

How would you rate your stay at Hotel Sirmione TermeMore reviews of this product (9,091)View product websiteFabulous hotel and location was perfect

How would you rate your stay at Grand Royal - ViareggioMore reviews of this product (9,091)View product websiteGreat service enthusiastic staff, breakfast to die for, and both pool and hotel bar excellent

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?