How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Citalia Holidays Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 15,421 reviews

John Mortley

Feefo Verified

GBR

7 hours ago

What John Mortley said about Citalia Holidays:

Top Class

Top class service all the way - will use Citalia every time we go to Italy!

Product reviews

Date of purchase: 07/07/2026

Trusted Customer

Feefo Verified

10 hours ago

When I was unable to book the hotel I wanted, Helen at Citalia did her very best to get it sorted for me. We had a fantastic week in Puglia, the hotel lived up to our expectations and everything ran...

Product reviews

Date of purchase: 09/07/2026

Sandra Lewis

Feefo Verified

GBR

1 day ago

What Sandra Lewis said about Citalia Holidays:

Such a lovely Hotel the staff are very helpful and friendly. Food very good and Hotel very clean.

Product reviews

Date of purchase: 07/07/2026

Trusted Customer

Feefo Verified

1 day ago

MY HAPPY PLACE

Fantastic Hotel....very clean. The reception is lovely. If anything happens like breaking a glass or you need something in the room...they are there straight away. We have been there 3 years now &...

Product reviews

Date of purchase: 06/07/2026

Trusted Customer

Feefo Verified

2 days ago

Excellent

Very good no complaints

Product reviews

Date of purchase: 07/07/2026

Trusted Customer

Feefo Verified

2 days ago

Lovely hotel spoilt by owner not supplying adequate loungers in shaded area

My wife & I have stayed at the Royal before but not in the heatwave we experienced on this trip with our daughter . The staff, the food, cleanliness and atmosphere was fantastic. However my wife and...

Product reviews

Date of purchase: 30/06/2026

Stephen Gunter

Feefo Verified

GBR

2 days ago

What Stephen Gunter said about Citalia Holidays:

The hotel room was lovely very spacious

Date of purchase: 04/07/2026

Terence Parkinson

Feefo Verified

GBR

3 days ago

What Terence Parkinson said about Citalia Holidays:

Great place to stay in Stresa

Very well organised by Citalia. The hotel in Stresa, Hotel Astoria, was excellent. Good facilities and food. Excellent and very friendly staff. All areas of the hotel very extremely clean and tidy ...

Product reviews

Date of purchase: 06/07/2026

Valerie Adams

Feefo Verified

GBR

3 days ago

What Valerie Adams said about Citalia Holidays:

Great company book with confidence

Citalia ever let you down the hotel was so good that we are planning to go back there again, the location right on the lakefront was stunning and very convenient for the ferries, the food was most...

Product reviews

Date of purchase: 06/07/2026

Patricia Edmunds

Feefo Verified

GBR

3 days ago

What Patricia Edmunds said about Citalia Holidays:

An excellent hotel with good service, good location and a lovely restaurant with delicious food.

Product reviews

Date of purchase: 04/07/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Citalia Holidays Reviews

How would you rate your stay at BerchielliMore reviews of this product (9,434)View product websiteSmall bar and rooftop terrace a little run down - could benefit from a bar up there and a makeover. Didn’t matter at all though as perfect location and wonderful room!

How would you rate your stay at Grand Royal - Viareggio.More reviews of this product (9,434)View product websiteThe food - just wow! Only downside was a tiny balcony but not their fault as that’s the building!

How would you rate your stay at Grand Royal - Viareggio.More reviews of this product (9,434)View product websiteHotel excellent

How would you rate your stay at Grand CapodimonteMore reviews of this product (9,434)View product websiteCouldn't fault them with it all.....⁰

How would you rate your stay at Grand Royal - Viareggio.More reviews of this product (9,434)View product websiteExcellent

How would you rate your stay at AstoriaMore reviews of this product (9,434)View product websiteWe got exactly what we asked for when booking

How would you rate your stay at SoleMore reviews of this product (9,434)View product websiteAs I said great location good food nd good service

How would you rate your stay at La BisacciaMore reviews of this product (9,434)View product websiteWonderful location near the beach overlooking the Maddalena Islands.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?