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Chappell & Matthews Estate Agents Reviews | Customer Service Reviews for https://www.feefo.com/reviews/chappell-matthews-estate-agents | Feefo

Displaying all 46 reviews

Valued Customer

7 years ago

Date of purchase: 19/09/2017

What Valued Customer said about Chappell & Matthews Estate Agents:

Sold our house very quickly & David Ringer provided excellent & reassuring service throughout the process

Customer Relations Team

Chappell & Matthews Estate Agents

7 years ago

Brilliant to read that David and the team at Chappell & Matthews in Thornbury were able to sell your house quickly and provided you with reassurance and excellent service throughout. Thank you for your 5* review. Kind regards, Scott

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Mr. L

Bristol

7 years ago

Date of purchase: 07/07/2017

What Mr. L said about Chappell & Matthews Estate Agents:

Poor management of sale, endless phone calls about sale

Exchange of contracts was 6 weeks later than expected in original memorandum of sale. I had already moved out of my property in anticipation of expected exchange date. This meant I had to pay 6...

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Customer Relations Team

Chappell & Matthews Estate Agents

7 years ago

Thank you for taking the time to leave us this feedback. I am sorry to read there was a delay in the exchange of the property and that you felt the branch did not support you as much in this final period to gain you updates. If you would like to discuss your issues further please feel free to contact us at review@countrywide.co.uk. Kind regards,

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Trusted Customer

8 years ago

Date of purchase: 05/05/2017

Professional, efficient and reliable service

Very professional, efficient and reliable service. We were kept well informed on progress and issues were drawn to our attention quickly. The staff were very friendly and thorough in their work.

Customer Relations Team

Chappell & Matthews Estate Agents

8 years ago

Thank you for your great 5 star review! It's wonderful to read that you were kept fully informed and up to date throughout the process by our Chappell & Matthews, Bristol Harbourside branch. Many thanks again.

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Valued Customer

8 years ago

Date of purchase: 07/04/2017

What Valued Customer said about Chappell & Matthews Estate Agents:

Competent, knowledgeable, friendly team

I saw 3 estate agents from different companies to decide which one I wanted to sell my house. The agent from Matthews was in a different class to the others and he filled me with confidence in the...

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Customer Relations Team

Chappell & Matthews Estate Agents

8 years ago

Wow, thank you for the brilliant 5 star review for our Bristol Harbourside team! What a lovely thing to say about my colleague, I will certainly ensure I pass this on for you. Its always lovely to hear when we have given our customer confidence to proceed with us. Well done, Chappell and Matthews Bristol Harbourside, more proven results for you!

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Robert Horton

Bath

8 years ago

Date of purchase: 28/02/2017

What Robert Horton said about Chappell & Matthews Estate Agents:

Professional, caring and thoughtful!

Always professional. Thoughtful and caring staff who clearly want to do their best for you. I strongly recommend this company!

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Valued Customer

8 years ago

Date of purchase: 15/02/2017

What Valued Customer said about Chappell & Matthews Estate Agents:

Not very good. Antiquated bank transfer system. Not all e-mails answered in a reasonable time.

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Heather O'Callaghan

Bath

8 years ago

Date of purchase: 30/01/2017

What Heather O'Callaghan said about Chappell & Matthews Estate Agents:

great

very professional, would definitely recommend to family and friends . Kept us updated on what was going on. Dealt with the last minute issue we had very well. Very stressful at times but was put at...

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Customer Relations Team

Chappell & Matthews Estate Agents

8 years ago

Thank you so much for your awesome five star review for the Bath team. It's always great to hear about their amazing customer service and how its helped our valued customers. More proven results for Chappell and Matthews!

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Trusted Customer

8 years ago

Date of purchase: 22/07/2016

Knowledgeable & pleasant

I found them to be knowledgeable & quite efficient. They found good tenants for us very quickly & the process was relatively hassle free though one member of staff who my previous tenants dealt with...

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Daniel Cross

Chappell & Matthews Estate Agents

8 years ago

Good afternoon, thank you for the feedback. We really appreciate the feedback and are pleased to hear your comments regarding the branch. We look forward to doing business with you in the future. Many thanks, Dan.

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Trusted Customer

8 years ago

Date of purchase: 20/05/2016

Don't always get to speak to the same person or get feed back. Generally ok.

Daniel Cross

Chappell & Matthews Estate Agents

8 years ago

Good morning, Thank you very much for the feedback. We really appreciate the time taken to do so.

Kind regards, Dan.

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Kenneth Worsdale

Singapore

8 years ago

Date of purchase: 02/08/2016

What Kenneth Worsdale said about Chappell & Matthews Estate Agents:

Customer service has fallen to an all-time low.

Getting timely responses from them is a challenge and it makes me wonder whether they are on top of managing things. Internal conmunications between employees appears to have broken down. As a 15...

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Daniel Cross

Chappell & Matthews Estate Agents

8 years ago

Good morning, really sorry to hear about this. I would like to do everything I can to help so please just let me know. If you wish to discuss this further feel free to contact me on 01623 88 55 33. Kindest regards, Dan.

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About Chappell & Matthews Estate Agents

Established in 1913, Chappell & Matthews offer sales and lettings expertise, based out of our networked offices in Bristol, Bath, Chippenham and Thornbury. Our branches are ideally situated to serve the local communities and neighbouring areas. We have an award-winning expert team who pride themselves on local market knowledge and insight.

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01525 218500

6 Caldecotte Lake Business Park, Caldecotte Lake Drive, Milton Keynes, Bedfordshire, MK7 8JT, United Kingdom

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