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Chappell & Matthews Estate Agents Reviews

Displaying all 59 reviews

Trusted Customer

Feefo Verified

1 day ago

Professional and friendly service

I’ve used C&M for finding tenants for our properties for the past ten years. They have been both professional and friendly whilst providing a good service. The fact that I have used them for that...

Trusted Customer

Feefo Verified

10 days ago

Poor and slow communications. Staff coverage that did not cover full working week. Automatic email response that did not change and asked I contacted my solicitor. Automatic email generation from an...

Lucy Mawer from Chappell & Matthews Bristol Harbourside

Chappell & Matthews Estate Agents

9 days ago

We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.

Trusted Customer

Feefo Verified

1 month ago

Trading on past reputation.

While the initial person we dealt with was good, there were changes of staff and the sales progression was woeful. They succeeded in alienating our buyer, who they failed to properly check in the...

Lucy Mawer from Chappell & Matthews Bristol Harbourside

Chappell & Matthews Estate Agents

1 month ago

Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.

Trusted Customer

Feefo Verified

2 months ago

A helpful friendly & professional company.

A professional & friendly company to deal with. Am happy with being associated to this company .

Lucy Mawer from Chappell & Matthews Bristol Whiteladies Road (Clifton)

Chappell & Matthews Estate Agents

2 months ago

Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.

Mr Payne

Feefo Verified

GBR

3 months ago

What Mr Payne said about Chappell & Matthews Estate Agents:

Successful Flat let.

We found Chappell and Matthews to be very professional and communicative throughout the process of letting our flat. Our tenants seem well suited to the property we are letting.

Lucy Mawer from Chappell & Matthews Bristol Whiteladies Road (Clifton)

Chappell & Matthews Estate Agents

3 months ago

Thank you for your wonderful feedback. We're thrilled to hear that you found Chappell and Matthews to be professional and communicative throughout the letting process. Kind regards, Lucy, Customer Feedback and Support Team

Michael Loveless

Feefo Verified

GBR

4 months ago

What Michael Loveless said about Chappell & Matthews Estate Agents:

Helpful

Always there to help, used them for 13 years now

Lucy Mawer from Chappell & Matthews Bristol Harbourside

Chappell & Matthews Estate Agents

4 months ago

Thank you so much for your continued support for the past 13 years! We are always happy to help in any way we can to ensure your satisfaction. Best wishes, Lucy, Customer Feedback and Support Team

Trusted Customer

Feefo Verified

4 months ago

3 better than 1

Why get one agent to deal with a customer when you can get 3 !!! Confusion regains supreme

Lucy Mawer from Chappell & Matthews Bristol Whiteladies Road (Clifton)

Chappell & Matthews Estate Agents

4 months ago

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

Trusted Customer

Feefo Verified

7 months ago

Efficient, professional and friendly service delivery. From other encounters, tenants are well vetted so that their management is easy. Tenants identified in good time so that lapse between them is...

Lucy Mawer from Chappell & Matthews Bristol Whiteladies Road (Clifton)

Chappell & Matthews Estate Agents

4 months ago

Thank you so much for taking the time to leave a review! Our team is dedicated to providing efficient, professional, and friendly service to our tenants. We always make sure to thoroughly vet our tenants to ensure seamless management. We greatly appreciate your kind words. Kind regards, Lucy, Customer Relations.

Trusted Customer

Feefo Verified

10 months ago

They cover all the necessary areas and are v pleasant to deal with. We've used them for nearly 10 years but on occasions have been frustrated by their lack of communication between their multi...

Mr Hall

Feefo Verified

GBR

11 months ago

What Mr Hall said about Chappell & Matthews Estate Agents:

Great Service

The service I have received from the Clifton team has been excellent. Every touchpoint throughout the rental process has been smooth and efficient. Communication has been great! Definitely 5 / 5!

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