How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Chappell & Matthews Estate Agents Reviews

http://www.chappellandmatthews.co.uk/

EXCELLENT

An experienced Sales and Lettings Agent helping people move since 1913.

Service

4.4

ratings over the past year

Displaying all 56 reviews

Trusted Customer

Feefo Verified

Alveston

10 years ago

What Trusted Customer said about Chappell & Matthews Estate Agents:

Excellent service.

Despite first advertising during late August 2015 and not completing a sale until July 2016, everybody continued to search for a buyer and indeed found one that was prepared to wait from February...

Trusted Customer

Feefo Verified

10 years ago

I thought it was a serious company but unfortunately My experience it wasn't so smooth like should it be. They miss to many points. I won't recommend this estate agent to anyone

Agne

Chappell & Matthews Estate Agents

10 years ago

I am sorry to hear that the service you received was not to your expectations; should you wish to discuss your concerns further, please do not hesitate to get in touch using the contact details I have provided you with. I would like to thank you for taking the time to bring your feedback to our attention and I apologise once more that your customer experience has been disappointing. Kind regards, Agnes

Trusted Customer

Feefo Verified

Downend, Bristol

10 years ago

What Trusted Customer said about Chappell & Matthews Estate Agents:

A company that actually cares. A rare thing.

Very professional and thorough. Gave me lots of info about the chain. Always available for an update and if they were uncertain then they found out and would report straight back. Grace even called...

Trusted Customer

Feefo Verified

10 years ago

Not a happy experience.

Sadly I did not trust what they were doing with property management. Despite putting many insurances in place to cover they still conveniently forgot about them and requested independent work costing...

Agne

Chappell & Matthews Estate Agents

10 years ago

Thank you for finding the time to have a quick chat with me today, I was really sorry to hear that you felt let down by us. I can fully agree with your opinion that your comments will help raise awareness and prevent similar occurrences in the future. Although I understand that you do not wish to take this matter further, I will bring your experience to the attention of the branch in question, as agreed. Kind regards, Agne

Trusted Customer

Feefo Verified

Paulton, Bath

10 years ago

What Trusted Customer said about Chappell & Matthews Estate Agents:

What more can I say you couldn't ask for a more courteous service.

Orthodox and effective. Just the job. David Ringer and David Burke both very experienced personnel and a credit to their trade.

Alice

Chappell & Matthews Estate Agents

10 years ago

Thanks so much for the great review of Chappell & Matthews! I'll make sure that David R and David B's manager hears what a fantastic job they did. Thanks again!

Kind Regards,

Alice Diggory

Trusted Customer

Feefo Verified

10 years ago

Continued efforts

Worked through various problems to effect the eventual sale.

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo