How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,397 reviews

TREVOR STEELES

Feefo Verified

9 days ago

Celebrity Cruises

9 days ago

Thank you for taking the time to rate our service, Trevor.

Trusted Customer

Feefo Verified

9 days ago

Good service.

Ian was very thorough, and answered all our queries. We go in 3 weeks time, and everything has been sorted out. all ready to go.

Celebrity Cruises

9 days ago

Thank you for your feedback! We're glad to hear Ian was able to answer all your questions and help you get ready for your upcoming cruise. We can’t wait to welcome you onboard!

DAVID PENFOLD

Feefo Verified

GBR

10 days ago

What DAVID PENFOLD said about Celebrity Cruises:

We had very good and helpful service from Hannah Trusty the booking agent

Celebrity Cruises

9 days ago

Thank you for sharing your feedback, David. We’re pleased to hear that Hannah provided helpful assistance with your booking. We look forward to having you join us onboard.

VINCENT CONNOLLY

Feefo Verified

GBR

11 days ago

What VINCENT CONNOLLY said about Celebrity Cruises:

Great Customer Service

The customer service so far has been exemplary. Every one of your colleagues whom we have dealt with so far have been very friendly but also remained very professional. Credit to the company.

Celebrity Cruises

10 days ago

Thank you for your kind feedback, Vincent. We’re delighted to hear that our team provided friendly and professional service—your recognition is truly appreciated and will be shared with the team.

LYNN MCGRATH

Feefo Verified

GBR

12 days ago

What LYNN MCGRATH said about Celebrity Cruises:

Celebrity, the best!

Celebrity are the best at customer service, they go above and beyond to make your holiday special.

Celebrity Cruises

10 days ago

Thank you for your lovely feedback, Lynn. We hope to welcome you back onboard again soon!

Trusted Customer

Feefo Verified

12 days ago

Excellent plus

Excellent in every sense of the word, absolutely perfect. The ship itself was superb like nothing we have experienced before.

Celebrity Cruises

10 days ago

Thank you for your feedback and for taking the time to share your experience onboard. We are delighted to hear that you had a positive experience and look forward to welcoming you onboard again in the near future.

MARTIN JAMES

Feefo Verified

GBR

13 days ago

What MARTIN JAMES said about Celebrity Cruises:

Simple booking procedure.

Very informative friendly assistance from Michelle Heathcote.

Celebrity Cruises

10 days ago

Thank you so much for your feedback, Martin. We are happy to hear that Michelle was informative and friendly, whilst booking your cruise. We look forward to welcoming you onboard!

EDITH ANNE HORROCKS

Feefo Verified

13 days ago

Celebrity Cruises

10 days ago

Thank you for taking the time to rate our service, Edith.

NEIL CHAPMAN

Feefo Verified

GBR

14 days ago

What NEIL CHAPMAN said about Celebrity Cruises:

Top Drawer

Like everything you do-top drawer.Easy booking process and looking at the suite and amenities included-great value

Celebrity Cruises

10 days ago

Thank you so much for your feedback, Neil.

Trusted Customer

Feefo Verified

14 days ago

2027 Reservation Confirmation

First class, the reservations gentleman (unfortunately I did not write his name down) I the pleasure of speaking to was very helpful and he completed everything so efficiently.

Celebrity Cruises

14 days ago

Thank you for your kind feedback. We’re delighted to hear that our reservations team provided such efficient and helpful service during your booking experience. We truly appreciate you taking the time to share your comments and look forward to welcoming you onboard in the future.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo