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Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,394 reviews

DAVID NORMAN

Feefo Verified

GBR

2 days ago

What DAVID NORMAN said about Celebrity Cruises:

Call

Can't pay trying to book ncall me

Celebrity Cruises

1 day ago

Thank you for your feedback, David. We’re sorry to hear you’re experiencing difficulty submitting payment for your cruise booking. A member of our Customer Service team will be in touch shortly to assist you and help get your booking confirmed. We appreciate your patience and understanding.

Trusted Customer

Feefo Verified

2 days ago

An excellent service and Cruise Concierge.

I always use Celebrity Cruise Services when booking our cruises. My Cruise Concierge, Michelle, is very knowledgeable and professional. I know that when I speak to her, she knows our preferences for...

Celebrity Cruises

1 day ago

Thank you so much for your kind words and for your continued trust in Celebrity Cruise Services. We’re delighted to hear that Michelle has provided such knowledgeable and personalised support. Your loyalty means a great deal to us, and we look forward to helping you plan many more wonderful cruises ahead!

AMANDA BAKER

Feefo Verified

GBR

2 days ago

What AMANDA BAKER said about Celebrity Cruises:

Great service

Booking was exceptionally easy, the agent was friendly, knowledgeable and efficient, overall great experience.

Celebrity Cruises

2 days ago

Thank you for your feedback, Amanda. We’re delighted to hear that you found it easy to book your cruise and that the agent you spoke with was friendly and knowledgeable. We look forward to welcoming you onboard and hope you have an amazing time on our ship!

Trusted Customer

Feefo Verified

3 days ago

Easy booking

I did it online. For a 77 year old it was straight forward.

Celebrity Cruises

2 days ago

Thank you so much for your feedback. We’re delighted to hear that you found the online booking process easy. We look forward to welcoming you onboard!

JANET FOTHERINGHAM

Feefo Verified

3 days ago

What JANET FOTHERINGHAM said about Celebrity Cruises:

Reservation completed with no hassle

Always efficient and helpful

Celebrity Cruises

2 days ago

Thank you for your feedback, Janet. We look forward to welcoming you back onboard with us!

Trusted Customer

Feefo Verified

4 days ago

Great service, eager to help

Very friendly, knowledgeable and willing to help. She gave me a discount because I’m a loyal customer and sorted out our dining time because my partner has a medical problem.

Celebrity Cruises

3 days ago

Thank you for your wonderful feedback! We’re so pleased to hear about the friendly and helpful service you received. It’s great to know our team could assist with your needs and make your experience even better—we truly appreciate your loyalty!

KAREN WARD

Feefo Verified

GBR

5 days ago

What KAREN WARD said about Celebrity Cruises:

Positive professional service

Very professional, smooth experience

Celebrity Cruises

3 days ago

Thank you for your feedback, Karen! We’re delighted to hear you had such a smooth and professional experience. Your kind comments mean a lot, and we look forward to assisting you again soon!

ALAN PHILLIPS

Feefo Verified

6 days ago

What ALAN PHILLIPS said about Celebrity Cruises:

Easy, easy, easy.

The website was so easy to navigate. Getting exactly what I was looking for. Really simple to book excursions and reasonably priced. Over all very good, I'm very happy.

Celebrity Cruises

3 days ago

Thank you for your lovely feedback, Alan! We're so pleased to hear that you found the website easy to use and the booking process simple and great value. It’s wonderful to know you had such a positive experience—we look forward to helping you again soon!

PHOEBE TWIGG

Feefo Verified

GBR

6 days ago

What PHOEBE TWIGG said about Celebrity Cruises:

Excellent customer service

Great customer service from Carl who knew exactly what I needed and was very helpful with the booking. Wish all customer services were this efficient

Celebrity Cruises

3 days ago

Thank you for your wonderful feedback, Phoebe! We’re delighted to hear Karl provided such efficient and helpful service—your kind words will mean a lot to him. We look forward to assisting you again soon!

Trusted Customer

Feefo Verified

6 days ago