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British Airways Holidays Reviews

Rated
Excellent

Taking your holiday seriously.

92%

recommends

Service
4.2
/5

5

4

3

2

1

44,870

35,450

12,349

3,224

2,344

98,237

ratings over the past year

Displaying all 634,131 reviews
NI
Nicholas
Wickford
11 months ago
Date of purchase: 06/07/2024

Recommends

What Nicholas said about British Airways Holidays:
BA holidays just booked the flights and hotel, quite simple
Trusted Customer
11 months ago
Date of purchase: 02/07/2024

Recommends

Good
Trusted Customer
11 months ago
Date of purchase: 05/07/2024

Recommends

It was far better value than booking through a travel agent we saved £600 and had a taxi transfer so no sitting on a bus for hours waiting for drop off
Trusted Customer
11 months ago
Date of purchase: 06/07/2024

Recommends

Would have been five but one of our flights was cancelled meaning a very long wait on the return leg - despite carefully chosen times on initial booking (and paying more for same)
MA
Madhurie
11 months ago
Date of purchase: 29/06/2024

Recommends

What Madhurie said about British Airways Holidays:
Outbound flight cancelled. This wasn't communicated until a few hours later. In the interim, we could not get hold of a human at the end of the telephone helpline. Eventually when the systems updated...

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RO
Roderick
11 months ago
Date of purchase: 05/07/2024

Does not recommend

What Roderick said about British Airways Holidays:
Just now I am not in any positive mood to provide feed back.
KE
Kerry
London
11 months ago
Date of purchase: 06/07/2024

Recommends

What Kerry said about British Airways Holidays:
My return flight was cancelled. It was not an issue to get an alternative flight, but I had prebooked exit row seats as my son is over 2m tall and these were not available on our alternative flight
Trusted Customer
11 months ago
Date of purchase: 06/07/2024

Does not recommend

Poor/late flight Poor male flight attendant
Trusted Customer
11 months ago
Date of purchase: 06/07/2024

Recommends

Everything went as expected
Trusted Customer
11 months ago
Date of purchase: 06/07/2024

Recommends

Great help with my disability and show understanding.very friendly and helpful. At checking and inflight. No complaints (so far).
About British Airways Holidays
At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.
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Eighth Floor, The Create Building, The Boulevard, Crawley, West Sussex, RH10 1DT, United Kingdom
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About British Airways Holidays
At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.