Merchant Logo

British Airways Holidays Reviews

Rated
Excellent

Taking your holiday seriously.

92%

recommends

Service
4.2
/5

5

4

3

2

1

44,797

35,485

12,368

3,230

2,350

98,230

ratings over the past year

Displaying all 633,213 reviews
Trusted Customer
8 months ago
Date of purchase: 28/09/2024

Recommends

Flight cancelled and unable to contact anyone by phone or live chat. Was left to deal with everything alone.
AN
Andrew
Midhurst
8 months ago
Date of purchase: 25/09/2024

Recommends

What Andrew said about British Airways Holidays:
The flights were both excellent and near enough on time. The price was a bit steep but it was busy. Flight crew were very attentive both ways. Actually got our choices of meals!
JO
John
Glasgow
8 months ago
Date of purchase: 29/09/2024

Recommends

What John said about British Airways Holidays:
No problems with holiday, return flight delayed 52 hours, connecting flight from London was not arranged until we arrived back in Gatwick. Then had to fly from Heathrow. Severe lack of communication...

Read all
SH
Shirish
Bushey Heath
8 months ago
Date of purchase: 29/09/2024

Recommends

What Shirish said about British Airways Holidays:
Good Hotel and a decent flight. Milan is a great city which made the hoilday great.
Trusted Customer
8 months ago
Date of purchase: 25/09/2024

Recommends

Flight on the return journey wasn’t very comfortable. A380 aircraft lacks much of the comfort you’d have on a 777 or an A350. The armrests didn’t incline any more than 45 degrees and the screens to...

Read all
MA
Mario
8 months ago
Date of purchase: 29/09/2024

Recommends

What Mario said about British Airways Holidays:
Always had great deals with Avis. The staff are always friendly and helpful.
WI
William
8 months ago
Date of purchase: 29/09/2024

Recommends

Trusted Customer
8 months ago
Date of purchase: 29/09/2024

Recommends

Trusted Customer
8 months ago
Date of purchase: 25/09/2024

Recommends

Seat very uncomfortable for such long journey ,food poir
JU
Judy
Cornwall
8 months ago
Date of purchase: 29/09/2024

Recommends

What Judy said about British Airways Holidays:
Return home flight was delayed Then passport control had a huge queue and eventually we were taken to front of queue as gate was calling last boarding Several of us managed to get on flight but 4...

Read all
About British Airways Holidays
At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.
Read all
Eighth Floor, The Create Building, The Boulevard, Crawley, West Sussex, RH10 1DT, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About British Airways Holidays
At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.