How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

British Airways Holidays Reviews

https://www.britishairways.com/content/holidays

Rated

Excellent

Taking your holiday seriously.

92%

recommends

Service

4.2

44,991

35,465

12,341

3,217

2,336

98,350

ratings over the past year

Displaying all 636,342 reviews

Jacquelyn

9 years ago

Date of purchase: 12/08/2015

Overall Satisfied

Recommends

See full customer review

David

Kingswood, surrey

9 years ago

Date of purchase: 18/08/2015

Overall Satisfied

Recommends

What David said about British Airways Holidays:

We prefer to fly with BA rather than anyone else. The BA website is good…

We prefer to fly with BA rather than anyone else. The BA website is good but the size ofthe hotel room was very disappointing.

See full customer review

Trang

Surrey

9 years ago

Date of purchase: 18/08/2015

Overall Satisfied

Recommends

What Trang said about British Airways Holidays:

We are quite pleased with the service so far!

See full customer review

John

Wakefield

9 years ago

Date of purchase: 17/08/2015

Overall Satisfied

Recommends

What John said about British Airways Holidays:

I was offered a hotel deal after making a flight booking. I didn't start off looking…

I was offered a hotel deal after making a flight booking. I didn't start off looking for a holiday deal, and it wasn't strictly a holiday.

See full customer review

colin

stratford upon avon

9 years ago

Date of purchase: 19/08/2015

Overall Satisfied

Recommends

Satisfied with service

What colin said about British Airways Holidays:

when we raised the issue of our arrival transfer with BA holidays they issued a…

when we raised the issue of our arrival transfer with BA holidays they issued a 50% refund without quibble. they were very efficient and courteous in all of our dealings with them. most of all, the...

Read all

See full customer review

James

Glasgow

9 years ago

Date of purchase: 18/08/2015

Overall Satisfied

Recommends

Satisfied with service

See full customer review

Joe

London

9 years ago

Date of purchase: 21/08/2015

Overall Satisfied

Recommends

What Joe said about British Airways Holidays:

Because you asked the question

See full customer review

Paul

Douglas IOM

9 years ago

Date of purchase: 20/08/2015

Overall Dissatisfied

Does not recommend

What Paul said about British Airways Holidays:

Because of the outrageous overcharge for the room - we could have booked directly and…

Because of the outrageous overcharge for the room - we could have booked directly and got the best suite in the hotel for the price charged by BA holidays!

See full customer review

Ismet

nicosia cyprus

9 years ago

Date of purchase: 18/08/2015

Overall Satisfied

Recommends

Satisfied with service

See full customer review

Rebecca

herts

9 years ago

Date of purchase: 17/08/2015

Overall Satisfied

Recommends

What Rebecca said about British Airways Holidays:

Everything organised brilliantly and package perfect. Good value too.

See full customer review

Not received a review invite?

About British Airways Holidays

At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.

Read all

-0344 493 0787

Eighth Floor, The Create Building, The Boulevard, Crawley, West Sussex, RH10 1DT, United Kingdom