3 1/2 months to install a satellite dish. Utter madness
Took 3 1/2 months from first call to actual installation. Crazy. It’s just a satellite dish.
Office team at BRDY were ok.
The installers who were contracted by BRDY were absolutely awful,...
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Elise
Brdy
1 year ago
Hi,
Thank you for your feedback. We sincerely apologise for the delays and difficulties you experienced during the installation. After reviewing your case, we acknowledge that the first installation attempt failed due to the need for a specific bracket, which our installers do not always have on hand for every job. This caused further delays and we regret the inconvenience this caused.
We understand your frustration with the scheduling challenges and communication issues. We're actively working to improve coordination between our team, installers, and customers to avoid similar situations in the future.
We value your feedback and are committed to improving our service. If you have any further concerns, please don't hesitate to contact us - we're here to help.
Kind regards
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JJ
Jeff James
Feefo Verified
Ross on Wye
1 year ago
What Jeff James said about Brdy:
Good but expensive
Good service but too expensive for domestic customers who have no other access to broadband services and would like to have unlimited , fast connection
Elise
Brdy
1 year ago
Thank you for your feedback.
We're pleased to hear that you're happy with our service and we understand that affordability is important, especially for residential customers in areas with limited broadband options. At Brdy, we are committed to providing reliable, high-speed internet in even the most remote locations, and we pride ourselves on offering the best prices in the industry.
Thank you again for choosing Brdy, and we're here if you have any questions!
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Trusted Customer
Feefo Verified
1 year ago
Great to have internet access and phone
Service has been excellent but we did have a initial problem but this was resolved fast
Elise
Brdy
1 year ago
Hello,
Thank you for kindly taking the time to leave us a review. We're glad that the issue was resolved quickly and that you're happy with the service you're receiving!
Best regards
Trusted Customer
1 year ago
Just want to add Jason who installed our service was excellent and Ankit at tech support was very helpful to a not so savvy tech person and patient so i am ver happy with service
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Trusted Customer
Feefo Verified
1 year ago
πολύ καλό
πολύ καλό
Elise
Brdy
1 year ago
Thank you for taking the time to leave your review, we really appreciate your feedback.
Thank you very much
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ΘΕΟΦΙΛΟΣ ΔΑΠΟΝΤΕΣ
Feefo Verified
Δρακος Ζαχαρως Ν.Ηλειας
1 year ago
What ΘΕΟΦΙΛΟΣ ΔΑΠΟΝΤΕΣ said about Brdy:
Πολυ καλη
Πολυ καλη
Elise
Brdy
1 year ago
Thank you for taking the time to leave your review, we really appreciate your feedback.
Thank you very much
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ΝΙΚΟΛΑΟΣ ΓΕΩΡΓΟΠΟΥΛΟΣ ΣΙΑ Ε.Ε
Feefo Verified
1 year ago
What ΝΙΚΟΛΑΟΣ ΓΕΩΡΓΟΠΟΥΛΟΣ ΣΙΑ Ε.Ε said about Brdy:
Nice and easy
Elise
Brdy
1 year ago
Thank you for your review. Best regards
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ΝΙΚΟΛΑΟΣ ΜΠΑΚΛΕΣΗΣ
Feefo Verified
Ποτιδάνεια Δωρίδας
1 year ago
What ΝΙΚΟΛΑΟΣ ΜΠΑΚΛΕΣΗΣ said about Brdy:
Excellent
Elise
Brdy
1 year ago
Thank you for your review!
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FM
FIRMIA MICHAEL
Feefo Verified
Patmos
1 year ago
What FIRMIA MICHAEL said about Brdy:
Fast and stable connections, good customer service
Elise
Brdy
1 year ago
Hello Firmia,
We're glad to hear it! Thank you for your review.
Best regards
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Trusted Customer
Feefo Verified
1 year ago
Not good enough
We transferred to your new satellite on 18th Sept, since then our VOIP phones won't work because the satellite connection is so poor.
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Trusted Customer
Feefo Verified
1 year ago
So far we are very happy with the performance and service
Elise
Brdy
1 year ago
Hello,
This is great to hear, thank you for your feedback.
Best regards
We are dedicated to connecting you with high-speed, dependable wireless broadband, no matter where you are.
Experience faster speeds and exceptional customer service with Brdy.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We are dedicated to connecting you with high-speed, dependable wireless broadband, no matter where you are.
Experience faster speeds and exceptional customer service with Brdy.