Hi Alex,
Thank you for your feedback regarding the speed of our internet service. We apologise for any inconvenience you may have experienced.
We understand your frustration and would like to clarify the difference between our service and BT's. Our internet service is delivered via satellite broadband, whereas BT typically offers fibre broadband. Fibre broadband generally offers higher speeds and lower latency than satellite broadband, particularly in areas where fibre infrastructure is well developed.
Satellite broadband is often chosen in areas where fibre broadband is not available, as it enables internet access in remote and rural areas. While we strive to provide the best possible service, satellite technology has some inherent limitations compared to fibre.
We appreciate your business and regret that our service did not meet your expectations. If there is anything we can do to improve your experience or if you have any other concerns, please do not hesitate to contact us.
Thank you for your understanding.
Kind regards,