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Brdy Reviews | Customer Service Reviews for https://www.feefo.com/reviews/bigblu-operations-limited | Feefo

Displaying all 312 reviews

Trusted Customer

9 months ago

Date of purchase: 07/10/2024

Recommended service

Good signal in all weather types. Great customer service

Elise

Brdy

9 months ago

Thank you for your kind review. Best regards

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Trusted Customer

9 months ago

Date of purchase: 24/09/2024

I would recommend Brdy to people in remote locations without fibre

The person I spoke to was well informed and able to give me the information required. He was very pleasant and helpful There was a bit of a problem with the installation appointment I think...

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Elise

Brdy

9 months ago

Hello, Thank you for kindly leaving us a review. We're glad that your experience so far has been pleasant. Best regards

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Trusted Customer

9 months ago

Date of purchase: 24/09/2024

Almost 5 Stars

It's good but can't give 5 stars still waiting for a copy of an invoice for the satellite installation after weeks of asking.

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SKIDDAW HOUSE YHA

9 months ago

Date of purchase: 27/09/2024

What SKIDDAW HOUSE YHA said about Brdy:

There were always people to talk to and everything happened on time. My only issue was, because I had no service without the dish, I needed to know beforehand when the engineer was coming and I only...

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Elise

Brdy

9 months ago

Hello, Thank you for your valuable feedback. We will be sure to pass it onto our installation partners! Best regards

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Elemental Beings Ltd

Mid Argyll

9 months ago

Date of purchase: 20/09/2024

What Elemental Beings Ltd said about Brdy:

Hello Starlink!

all good, friendly and efficient!

Elise

Brdy

9 months ago

Thank you for your review!

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Trusted Customer

10 months ago

Date of purchase: 26/09/2024

All's well that ends well!

The outcome, eventually, of an upgraded satellite broadband service is good and a vast improvement on previous - five times download and three times upload - and at a 50% reduction in subscription...

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Elise

Brdy

10 months ago

Thank you for your honest feedback! We're glad to hear the upgraded service is delivering strong results and that you were able to benefit from the R100 programme. We understand the installation process was challenging, and we're sorry for the frustration. It's great to hear our Sales Advisor helped resolve the issues, and we’ll continue working to improve our communication and overall service experience going forward. Best regards

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Trusted Customer

10 months ago

Date of purchase: 23/09/2024

Αρκετά καλή.

Ικανοποιητική.

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Trusted Customer

10 months ago

Date of purchase: 24/09/2024

3 1/2 months to install a satellite dish. Utter madness

Took 3 1/2 months from first call to actual installation. Crazy. It’s just a satellite dish. Office team at BRDY were ok. The installers who were contracted by BRDY were absolutely awful,...

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Elise

Brdy

10 months ago

Hi, Thank you for your feedback. We sincerely apologise for the delays and difficulties you experienced during the installation. After reviewing your case, we acknowledge that the first installation attempt failed due to the need for a specific bracket, which our installers do not always have on hand for every job. This caused further delays and we regret the inconvenience this caused. We understand your frustration with the scheduling challenges and communication issues. We're actively working to improve coordination between our team, installers, and customers to avoid similar situations in the future. We value your feedback and are committed to improving our service. If you have any further concerns, please don't hesitate to contact us - we're here to help. Kind regards

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Jeff James

Ross on Wye

10 months ago

Date of purchase: 25/09/2024

What Jeff James said about Brdy:

Good but expensive

Good service but too expensive for domestic customers who have no other access to broadband services and would like to have unlimited , fast connection

Elise

Brdy

10 months ago

Thank you for your feedback. We're pleased to hear that you're happy with our service and we understand that affordability is important, especially for residential customers in areas with limited broadband options. At Brdy, we are committed to providing reliable, high-speed internet in even the most remote locations, and we pride ourselves on offering the best prices in the industry. Thank you again for choosing Brdy, and we're here if you have any questions!

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Trusted Customer

10 months ago

Date of purchase: 03/09/2024

Great to have internet access and phone

Service has been excellent but we did have a initial problem but this was resolved fast

Elise

Brdy

10 months ago

Hello, Thank you for kindly taking the time to leave us a review. We're glad that the issue was resolved quickly and that you're happy with the service you're receiving! Best regards

Trusted Customer

10 months ago

Just want to add Jason who installed our service was excellent and Ankit at tech support was very helpful to a not so savvy tech person and patient so i am ver happy with service

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About Brdy

We are dedicated to connecting you with high-speed, dependable wireless broadband, no matter where you are. Experience faster speeds and exceptional customer service with Brdy.

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Coliemore House, Coliemore Road, Dalkey, Dublin, County Dublin, A96 A8D5, Ireland