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Rated
Excellent
Service
4.6
/5

5

4

3

2

1

6,342

1,836

246

143

237

8,804

ratings over the past year

Displaying all 298,772 reviews
Trusted Customer
1 year ago
Date of purchase: 03/07/2024
Great service
Service is good, prompt and uncomplicated. On the renewal, it was automatically in place and unlike many I still recieved a good premium
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Jon
AXA Insurance
1 year ago
Hi there, Thanks so much for taking the time to leave us your positive feedback! This feedback helps us to improve the products & services that we offer, so we really appreciate your input. Please get in touch anytime you need us. Best wishes, Jon AXA Customer Service Team
KD
Kishor Doshi
London
1 year ago
Date of purchase: 03/07/2024
What Kishor Doshi said about AXA Insurance:
It’s cheaper than other
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Jon
AXA Insurance
1 year ago
Good morning, Kishor. Thanks for your nice comments. It's great you decided to renew with us again and found us competitively priced. Enjoy your day! Jon AXA Customer Service Team
ML
Martin Lydiard
Bude
1 year ago
Date of purchase: 19/07/2024
What Martin Lydiard said about AXA Insurance:
Very good easy to use application Everything explained clearly Not complicated
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Jon
AXA Insurance
1 year ago
Hi there, Martin. Thanks so much for taking the time to leave your lovely feedback for us. It's great to hear you found the online process of setting up the policy nice and easy. If you ever need us, please get in touch anytime. Best wishes & welcome to AXA! Jon AXA Customer Service Team
PH
Pat Hoy
Ipswich
1 year ago
Date of purchase: 03/07/2024
What Pat Hoy said about AXA Insurance:
Great furm to deal with
Quick and easy to renew. Obviously gone up in price but still not too bad.
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Jon
AXA Insurance
1 year ago
Good morning, Pat 🌞 Thank you for sharing your fantastic feedback with us. We’re delighted to see that you’ve renewed with us, and it’s great to hear that the process went smoothly. If you have any further questions or need assistance, feel free to reach out. Have a wonderful day! 😊 Jon AXA Customer Service Team
Trusted Customer
1 year ago
Date of purchase: 03/07/2024
Good value
Helpful and easy to use site. Great communications.
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Jon
AXA Insurance
1 year ago
Good morning, Thanks for leaving your fab feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Jon AXA Customer Service Team
JC
John Cassidy
Frinton on sea
1 year ago
Date of purchase: 03/07/2024
What John Cassidy said about AXA Insurance:
Apart from the premium going up about thirty percent I have had a very good experience with AXA
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Jon
AXA Insurance
1 year ago
Good morning, John. Thanks for leaving your feedback for us. I am sorry to hear your premium increased this year. We do look at a lot of different factors when calculating our premiums, such as our claims experience from similar homes within the postcode area that you live in - if we've seen an increase in the number of claims, that would be reflected in the price. There are also other factors such as the rise in inflation, claims or repair costs that are taken in to account, although we try our best to mitigate these costs as much as we can. You can find details of our renewal pricing at https://www.axa.co.uk/home-insurance/premiums/. I can see you've been with us since 2021 so thank you for staying with us for another year. Take care, Jon AXA Customer Service Team
Trusted Customer
1 year ago
Date of purchase: 03/07/2024
Excellent
Every point of contact has been really easy, and their customer service is excellent.
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Jon
AXA Insurance
1 year ago
Good morning, Thanks for leaving your fab feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Jon AXA Customer Service Team
Trusted Customer
1 year ago
Date of purchase: 18/07/2024
Great and helpful
Well structured and straightforward
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Jon
AXA Insurance
1 year ago
Hi there, Thanks for taking the time to leave your feedback for us here at AXA. It's good to hear you found using our online service nice and easy - thanks so much for joining us for your insurance this year! If you ever need help, please get in touch anytime. Best wishes and welcome to AXA! Jon AXA Customer Service Team
Trusted Customer
1 year ago
Date of purchase: 18/07/2024
75
Hapy
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Jon
AXA Insurance
1 year ago
Hi there, I appreciate you taking the time to leave your feedback. Thanks for deciding to join AXA and if you ever need any help, please get in touch anytime. Best wishes, Jon AXA Customer Service Team
PH
Phil
North Yorkshire
1 year ago
Date of purchase: 17/07/2024
What Phil said about AXA Insurance:
Definitely recommend
Very easy to get a quote for car insurance, easy to set up and the best price received!
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Jon
AXA Insurance
1 year ago
Good afternoon, Philip. Thanks for leaving your lovely feedback for us. It's so great to see you've joined us for your insurance this year and it sounds like the process of setting up your policy went nice and smoothly. Feel free to get in touch anytime you need us and welcome to AXA! Best wishes, Jon AXA Customer Service Team
About AXA Insurance
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
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5 Old Broad Street, London, Greater London, EC2N 1AD, United Kingdom
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About AXA Insurance
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.