This is my first time with AXA and I hope the service is good and is going to be satisfactory to my liking in the coming year
Callum
AXA Insurance
1 year ago
Hello,
Thank you for getting in touch and leaving such positive feedback about your experience with AXA.
I’m really pleased to hear that you were happy with the service that we provided.
Should you require any assistance during the year, please have no hesitation in getting back in touch with us again.
I hope that you enjoy the rest of your day.
Best wishes,
Callum
AXA Customer Service Team
I had a garage policy some time ago for years and found them very good and competitive so I trust it will be a good policy again
Callum
AXA Insurance
1 year ago
Hello,
Thank you for getting in touch and leaving such positive feedback about your experience with AXA.
I’m really pleased to hear that you were happy with the service that we provided.
Should you require any assistance during the year, please have no hesitation in getting back in touch with us again.
I hope that you enjoy the rest of your day.
Best wishes,
Callum
AXA Customer Service Team
comparable pricing, staff willing to listen and understand my queries
Friendly and helpful staff
Callum
AXA Insurance
1 year ago
Hello,
Thank you for getting in touch and leaving such positive feedback about your experience with AXA.
I’m really pleased to hear that you were happy with the service that we provided.
Should you require any assistance during the year, please have no hesitation in getting back in touch with us again.
I hope that you enjoy the rest of your day.
Best wishes,
Callum
AXA Customer Service Team
The service was easy and very quick had sorted everything out and had my certificate in a few minutes
Jasmin
AXA Insurance
1 year ago
Hi there,
Thanks for taking the time to let us know you found it nice and easy to get your policy going. If there's anything we can help with please don't hesitate to reach out - our contact details are on your Policy Schedule.
Best wishes
Jasmin
AXA Customer Service
Hi Richard,
Thanks for taking the time to let us know you're happy with your policy. If there's anything we can help with please don't hesitate to reach out - our contact details are on your Policy Schedule.
Best wishes
Jasmin
AXA Customer Service
Sent a reminder and the quote was less than last year. The automatic renewal was very convenient
Jasmin
AXA Insurance
1 year ago
Hi there, thanks for taking the time to leave us a review.
It's great to hear you're happy with the service you've received and even better that your renewal was a good price! We're really glad you chose to stay with us so if there's anything we can help with over the next year just let us know.
Best wishes
Jasmin
AXA Customer Service Team
Hi Sharon,
Thanks for taking the time to leave us a review. We're really glad you're happy with your policy so if there's anything we can help with please don't hesitate to reach out - our contact details are on your policy schedule.
Best wishes
Jasmin
AXA Customer Service Team
Seamless and no quibble process to renew. A fraction more pricey than others from compare sites but the overall INSURANCE package and ease of engagement with AXA is worth a few more "quids"
Jasmin
AXA Insurance
1 year ago
Hi Andrew,
Thanks for taking the time to let us know it was nice and easy to renew your policy. We're really glad you've chosen us to look after your insurance for another year so if there's anything we can help with you know where we are!
Best wishes
Jasmin
AXA Customer Service Team
Instant
Web page is clearly set out
Easy to navigate around for the exact cover required and payment options available
Gary
AXA Insurance
1 year ago
Hi and thanks for your wonderful comments.
We've tried hard to make the website as easy to follow so purchasing a policy isn't a chore.
Have a lovely afternoon,
Gary
AXA Customer Service Team
Increased price of policy ridiculously from previous year.
Jon
AXA Insurance
1 year ago
Hello & thanks so much for taking the time to leave us your feedback - we really appreciate it.
Sorry to hear there's been an increase. Prices are going up everywhere at the moment, and insurance is no different. We've seen a big increase in the cost of customer claims which are impacted by inflation and world events. We're doing as much as we can to manage these increases, although we need to balance this with still offering a great service for our customers.
The link below includes details of our premiums which I hope will help and I'll also ensure that your feedback is logged:
https://www.axa.co.uk/car-insurance/renewal-price-explained/
Take care & enjoy your day,
Jon
AXA Customer Service Team
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.