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AXA Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct | Feefo

Displaying all 298,771 reviews

Trusted Customer

1 year ago

Date of purchase: 17/07/2024

good website

Good website and easy to operate. Flexibility in policy levels and competitive.

Jon

AXA Insurance

1 year ago

Hi there, Thanks for leaving your lovely feedback for us. It's so great to see you've joined us for your insurance this year and it sounds like the process of setting up your policy went nice and smoothly. Feel free to get in touch anytime you need us and welcome to AXA! Best wishes, Jon AXA Customer Service Team

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Neil Dinsmore

Liverpool

1 year ago

Date of purchase: 18/07/2024

What Neil Dinsmore said about AXA Insurance:

Happy Customer

Excellent website, easy to navigate, all options explained and easily understood, pricing really competitive..... Five Stars. Thank you AXA Insurance

Jon

AXA Insurance

1 year ago

Good afternoon, Neil. Thanks for leaving your lovely feedback for us. It's so great to see you've joined us for your insurance this year and it sounds like the process of setting up your policy went nice and smoothly. Feel free to get in touch anytime you need us and welcome to AXA! Best wishes, Jon AXA Customer Service Team

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Trusted Customer

1 year ago

Date of purchase: 17/07/2024

It was very easy to purchase my AXA Car Insurance Policy.

It was easy to navigate through the questionnaire and complete the process easily. The only issue I encountered was when I wanted to pay with my Visa Credit card, there was a problem and finally had...

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Jon

AXA Insurance

1 year ago

HI there, Thanks so much for taking the time to leave your lovely feedback for us. It's great to hear you found the online process of setting up the policy nice and easy. If you ever need us, please get in touch anytime. Best wishes & welcome to AXA! Jon AXA Customer Service Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 18/07/2024

Excellent service from start to finish.

Jon

AXA Insurance

1 year ago

Good afternoon, Thanks for leaving your fab feedback for us. It's so nice to see you've joined us for your insurance this year and it sounds like the process of setting up your policy went nice and smoothly. Feel free to get in touch anytime you need us and welcome to AXA! Best wishes, Jon AXA Customer Service Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 18/07/2024

uncomplicated and very adequate, easy to use system.

Jon

AXA Insurance

1 year ago

Good afternoon, Thanks for leaving your lovely feedback for us. It's so nice to see you've joined us for your insurance this year and it sounds like the process of setting up your policy went nice and smoothly. Feel free to get in touch anytime you need us and welcome to AXA! Best wishes, Jon AXA Customer Service Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 18/07/2024

Great staff

They were very thorough but I did have difficulty finding a contact number but with a bit of perseverance I got through and the agent was great explained everything,she double checked and I did need...

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Jon

AXA Insurance

1 year ago

Good afternoon, Thanks for taking the time to leave your lovely feedback for my colleague that you spoke to. It's great you've decided to join us and if you ever need any help, please get in touch anytime. Best wishes & welcome to AXA! Jon AXA Customer Service Team

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Trusted Customer

1 year ago

Date of purchase: 18/07/2024

Efficient service

Fast efficient and straightforward insurance for new car insurance customer. Same policy benefits £100 cheaper with AXA.

Jon

AXA Insurance

1 year ago

Good afternoon, Thanks for taking the time to leave your lovely feedback. 🙂 It's great you've decided to join us and if you ever need any help, please get in touch anytime. Best wishes & welcome to AXA! Jon AXA Customer Service Team

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Trusted Customer

1 year ago

Date of purchase: 17/07/2024

Very helpful

Very helpful on the phone and put me into online for new insurance

Sean

AXA Insurance

1 year ago

Good morning, Thanks for taking the time to leave your feedback for us here at AXA. It's good to hear you found using our online service nice and easy - thanks so much for joining us for your insurance this year! If you ever need help, please get in touch anytime. Best wishes and welcome to AXA! Sean AXA Customer Service Team

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Henry

Woking

1 year ago

Date of purchase: 18/07/2024

What Henry said about AXA Insurance:

CLARITY ON POLICY

I called customer service re my policy documents that were not available on their website. The representative was very knowleable and resolved the matter in minutes

Sean

AXA Insurance

1 year ago

Good morning Henry, Thanks for leaving your lovely feedback for us. It's so nice to see you've been happy with our service today, I've passed on the great feedback for you! Feel free to get in touch anytime you need us and welcome to AXA! Best wishes, Sean AXA Customer Service Team

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Tunde Alawiye

Manchester

1 year ago

Date of purchase: 17/07/2024

What Tunde Alawiye said about AXA Insurance:

Great service !

Competitive price Multiple added value Straight forward sign up

Sean

AXA Insurance

1 year ago

Good morning, Thanks so much for taking the time to leave your lovely feedback for us. It's great to hear you found the online process of setting up the policy nice and easy. If you ever need us, please get in touch anytime. Best wishes & welcome to AXA! Sean AXA Customer Service Team

See full customer review

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About AXA Insurance

AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.

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0844 874 0239

5 Old Broad Street, London, Greater London, EC2N 1AD, United Kingdom