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AXA Insurance Reviews

Displaying all 298,782 reviews

Trusted Customer

Feefo Verified

1 year ago

home insurance claim

with my home insurance claim it was sorted easily with good communication

Anthony M

AXA Insurance

1 year ago

Good afternoon, Thanks for leaving your lovely review for us here at AXA. It's great to hear you're happy with the service you've received! If you ever need any help, please get in touch anytime. Best wishes, Anthony M AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Car Policy

Excellent from start to finish. Only issue was finding a phone number for help

Paul

AXA Insurance

1 year ago

Hi there, Thanks for the great feedback about your new policy. If you still need to talk to our Help Team, you can call us on 0330 024 1158. The team are available Mon to Fri 8am to 8pm & Sat 9am to 5pm. Bank Holiday opening times vary. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Excellent

Straight forward process. Competitive pricing

Paul

AXA Insurance

1 year ago

Hi there, Thanks for the great feedback about the process of buying your new policy. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

I had a payment problem, which was sorted quickly

All good thank you

Paul

AXA Insurance

1 year ago

Hi there, Thanks for the great feedback. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Avoid AXA.

The individuals on the phone are fine. The process is dreadful. I had an extensive water leak, a lot of water fell out of the ceiling very quickly, I knew that water needed to be cleared up as...

Jasmin

AXA Insurance

1 year ago

Hi there, I'm sorry to hear you're unhappy with how your claim has been handled. I'll forward your review over to our Claims Team and ask them to log a complaint. If they need any information they'll reach out to you directly. Take care Jasmin AXA Customer Service Team

Edward Llewellyn

Feefo Verified

Neath, South Wales

1 year ago

What Edward Llewellyn said about AXA Insurance:

Great service, and price competitive .

Jasmin

AXA Insurance

1 year ago

Hi Edward, It's great to hear you're happy with your policy and our service! We're really glad you've stayed with us so please don't hesitate to get in touch if there's anything we can help with - our contact details are on your policy schedule. Best wishes Jasmin AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Very easy to renew

Jasmin

AXA Insurance

1 year ago

Hi there, It's great to hear you found it easy to renew your policy! We're really glad you've stayed with us so please don't hesitate to get in touch if there's anything we can help with - our contact details are on your policy schedule. Best wishes Jasmin AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Failure to provide service

Fourteen months ago my car was hit while parked. I exchanged details with person responsible, supplied 2 witnesses and cctv footage and AXA have still not resolved the case. They have constantly...

Gary

AXA Insurance

1 year ago

I'm sorry to see you're waiting to hear from the Claims Team but thanks for bringing it to our attention. I've sent your comments to the Claims Team and asked that you're contacted with an update on the situation. I hope you're able to get things resolved soon. Gary AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

AXA The one to have

Excellent customer service when i made a telephone call to renew my home insurance. Very competitive priceing from AXA in comparison. Very helpful customer service advisor.

Jasmin

AXA Insurance

1 year ago

Hi there, It's great to hear you're happy with your policy! Please don't hesitate to get in touch if there's anything else we can help with - our contact details are on your policy schedule. Best wishes Jasmin AXA Customer Service Team

Jill Waterhouse

Feefo Verified

Leeds

1 year ago

What Jill Waterhouse said about AXA Insurance:

Easy to do.

Really easy to take out a policy . Could see what I got and didn't get.

Jasmin

AXA Insurance

1 year ago

Hi Jill, It's great to hear you're happy with your new policy! We're really glad you've picked us so please don't hesitate to get in touch if there's anything we can help with - our contact details are on your policy schedule. Best wishes Jasmin AXA Customer Service Team

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