AXA Insurance is no longer an active Feefo customer
Displaying all 298,782 reviews
Trusted Customer
Feefo Verified
1 year ago
quick and easy to complete
Adam
AXA Insurance
1 year ago
Hi there,
Thank you for leaving us your feedback.
It's great to hear that you've found it quick and easy to take out a policy with us this year. If you need any help in the future, feel free to contact us.
Take care,
Adam,
AXA Customer Service Team.
0
Share
Trusted Customer
Feefo Verified
1 year ago
Excellent service
Very easy to renew
Adam
AXA Insurance
1 year ago
Hi there,
Thank you for leaving us your feedback.
It's great o see that you've renewed with us for another year and found the process easy to do.
Best wishes.
Adam,
AXA Customer Service Team.
0
Share
Trusted Customer
Feefo Verified
1 year ago
25% increase. Not happy!
£100 increase on last years price. No changes. Represents 25% hike.
Paula
AXA Insurance
1 year ago
Hi,
Thanks for taking the time to leave a review of your experience.
I'm sorry to hear your premium increased. I'll ensure your dissatisfaction is logged.
All insurance is based on risk.When assessing your price, our underwriters take into accountfactors, such as our claims experiencewithin the postcode & wider area that you live - if we've seen an increase in the number of claims (as examples; a rise in burglaries, storm & flood claims)we would deem this to be a higher risk & that would be reflected in the price.
Hopefully we can be more competitive for you next time around. Thank you for choosing to renew your home insurance with us for a 5th year. We really appreciate your loyalty & custom.
Best wishes
Paula
AXA Customer Service Team
0
Share
ES
Elaine Shires
Feefo Verified
West Yorkshire
1 year ago
What Elaine Shires said about AXA Insurance:
Good service from AXA insurance
The service was first class. No pressure, good quote and very easy to accept. Everything went well, all paperwork received in the time expected.
Adam
AXA Insurance
1 year ago
Hi there, Elaine.
Thank you for leaving us your feedback.
t's lovely to see that you've received a first class service and the renewal was easy to deal with. If you ned any help in the future, feel free to get in touch.
Best wishes.
Adam,
AXA Customer Service Team.
0
Share
PL
Patricia Lee
Feefo Verified
1 year ago
What Patricia Lee said about AXA Insurance:
Very helpful easy to deal with very pleased
Adam
AXA Insurance
1 year ago
Hi there, Patricia.
Thank you for leaving us your feedback.
I'm glad to hear that your very pleased with the service provided so far since taking your policy out with us.
Best wishes.
Adam,
AXA Customer Service Team.
0
Share
Trusted Customer
Feefo Verified
1 year ago
Ok not had a claim
Paula
AXA Insurance
1 year ago
Hi,
Thanks for taking the time to leave a review of your experience.
Thank you for renewing your home insurance with us for another year. I can see you've been with us since 2022, so we really appreciate your loyalty & custom.
Best wishes
Paula
AXA Customer Service Team
0
Share
Trusted Customer
Feefo Verified
1 year ago
Ease of use
So very easy to use. Everything easily explaine at each step.
Adam
AXA Insurance
1 year ago
Hi there,
Thank you for taking some time to leave us your feedback.
It's lovely to see that you've found the online account/website easy to use and found each step explained well. If you need any help in the future, feel free to get in touch.
Best wishes.
Adam,
AXA Customer Service Team.
0
Share
Trusted Customer
Feefo Verified
1 year ago
Easy to complete online form
Quick and straight forward to do
Paula
AXA Insurance
1 year ago
Hi,
Thanks for taking the time to leave a review of your experience.
It's great to hear you found the online quote journey was straightforward & our website easy to use.
Thank you for choosing to insure your home with AXA. I hope you spend many happy years with us.
Best wishes
Paula
AXA Customer Service Team
0
Share
JR
John Roylance
Feefo Verified
Congleton
1 year ago
What John Roylance said about AXA Insurance:
Excellent and a fair price and the staff are friendly and polite
Adam
AXA Insurance
1 year ago
Hi there, John.
Thank you for taking some time to leave us your feedback.
It's nice to see that you've renewal with us for another year, while receiving a polite and friendly service during your time with us.
Best wishes.
Adam,
AXA Customer Service Team.
0
Share
Trusted Customer
Feefo Verified
1 year ago
Pleased
Quick, informative, easy to use website
Adam
AXA Insurance
1 year ago
Hi there,
Thank you for taking some time to leave us your feedback.
It's great to see that you've found the website quick and easy to use when taking out your policy with us. If you require any assistance in the future, we're here to help.
Best wishes.
Adam,
AXA Customer Service Team.
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.