AXA Insurance Reviews

Hello Shane, Thanks for your nice comments. It's great you decided to renew with us again, we really appreciate your custom! If you ever need us, please get in touch anytime. Best wishes, Ruth D AXA Customer Service Team

Hello John, I'm so pleased we were able to help you! We really appreciate you taking the time to leave this feedback. Enjoy your day, Ruth D AXA Customer Service Team

Hello, I'm sorry to hear there's been an increase. Prices are going up everywhere at the moment, and insurance is no different. We've seen a big increase in the cost of customer claims which are impacted by inflation, the cost of labour and world events (like the energy crisis). We're doing as much as we can to manage these increases, although we need to balance this with still offering a great service for our customers. Some of the reasons as to why you may have seen a price increase are:- - More claims in the postcode area - Re-build costs - the more rooms there are, the more it'll cost us to re-build it. - Labour and materials costs increasing It’s important to us that you know where your money is going, so I've included a link to some further information on our pricing, which I hope will help: https://www.axa.co.uk/your-home-renewal-price-explained/ Take care, Ruth D AXA Customer Service Team

Hello Seth, Thank you for choosing AXA to look after your home since 2022. I'm really pleased you find the website easy to use! Fingers crossed you never find yourself in a position to need to make a claim, but rest assured, you can log a claim from your online – It's quick and easy. This means there's no need to call, we can validate your claim online. Skip the queues by registering your claim online 24/7. Best wishes, Ruth D AXA Customer Service Team

Hello Hilton I'm sorry to hear you're unhappy with the premium. Prices are going up everywhere at the moment, and insurance is no different. We've seen a big increase in the cost of customer claims which are impacted by inflation, the cost of labour and world events (like the energy crisis). We're doing as much as we can to manage these increases, although we need to balance this with still offering a great service for our customers. Your premium is combined with other policyholders’ premiums into a pot & claim costs come out of this pot. As the cost of claims and the number of claims have risen quite sharply, the money in the pot needs to go further, meaning prices go up. For example, a house fire can lead to a high cost claim if many possessions are destroyed and there's lots of damage to the building. What you pay in premium wouldn't cover the cost, so it would come out of the pot. We need to make sure that there's enough money in the pot for future claims, so that we can give a great service when you need us the most. The majority of what customers pay for their premiums is paid out in claim costs. It’s important to us that you know where your money is going, so I've included a link to some further information on our pricing, which I hope will help: https://www.axa.co.uk/your-home-renewal-price-explained/ I have logged this on your policy. Take care, Ruth D AXA Customer Service Team

Hello Anthony, Thanks for your nice comments. It's great you decided to renew with us since 2015 to to hear you found the process quick and easy. Best wishes, Ruth D AXA Customer Service Team

Hi, Thanks for leaving your fab feedback for us. It's great to see you renew with us for another year and I'm happy to hear you found our price competitive. Feel free to get in touch anytime you need us! Best wishes, Jo AXA Customer Service Team

Hi John, Thanks for taking the time to leave us your feedback today :) It's lovely to hear this & I can see you have been with us since 2016. If you ever need any help, please get in touch anytime. Best wishes, Jo AXA Customer Service Team

Hi John, Thanks for leaving us your feedback & I'm glad to hear that our Claims Team were able to quickly resolve your claim :) Best wishes, Jo AXA Customer Service Team

Hi George, Thanks for leaving your lovely feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Feel free to get in touch anytime you need us! Best wishes, Jo AXA Customer Service Team