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AXA Insurance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 298,783 reviews

Trusted Customer

Feefo Verified

2 years ago

Never hadcany issues when calling always helpful

Ruth

AXA Insurance

2 years ago

Hello, Thanks for leaving your fab feedback for us. It's so nice to see you've renewed with us again as you've been with AXA since 2019 - we really appreciate this. Ruth D AXA Customer Service Team

Trusted Customer

Feefo Verified

2 years ago

First Claim Ever & It Went Well

This was the first time I ever had to file a claim in my 66 years; I had my first bike pinched and sadly, it was my first e-bike too! :( The video interview and overall process went well and was...

Francis Murray

Feefo Verified

2 years ago

What Francis Murray said about AXA Insurance:

Expensive.

Joanne

AXA Insurance

2 years ago

Hi Francis, Thanks for leaving your feedback for us here at AXA. I am really sorry to hear that you were unhappy with your renewal premium this year. We do always aim to give you the best price we can and due to the many factors we take into account, premiums can increase. This link highlights how your price is calculated - https://www.axa.co.uk/car-insurance/premiums/ Thanks for deciding to renew with us and if you ever need any help, please get in touch with us anytime. Best wishes, Jo AXA Customer Service Team

Nicolae Bizic

Feefo Verified

2 years ago

What Nicolae Bizic said about AXA Insurance:

Very good service

Joanne

AXA Insurance

2 years ago

Hi Nicolae, Thanks for leaving your lovely feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Feel free to get in touch anytime you need us! Best wishes, Jo AXA Customer Service Team

Trusted Customer

Feefo Verified

2 years ago

Simple to claim

I've had one claim & that wasn't my fault & it was delt with within one phone call. Car was collected, courtesy car left & the repair was excellent

Joanne

AXA Insurance

2 years ago

Hi, Thanks for leaving us your feedback & I'm sorry to hear that you needed to claim with us. I'm glad to hear it was quickly resolved :) Please get in touch anytime you need us. Best wishes, Jo AXA Customer Service Team

Roy Wilson

Feefo Verified

2 years ago

What Roy Wilson said about AXA Insurance:

……………….. ..

GEOFF HUCKLE

Feefo Verified

2 years ago

What GEOFF HUCKLE said about AXA Insurance:

Appalling behaviour!!

Appalled!! I went to reinsure my vehicle for another year only to find the premium had increased massively, £500 from the previous year without explanation!! A 13 yr old car worth around £10,000! No...

Joanne

AXA Insurance

2 years ago

Hello Geoff & thanks so much for taking the time to leave us your feedback - we really appreciate it. I'm sorry to hear that you haven't found our price to be as competitive this time around. When assessing your price for the coming year, our underwriters take in to account various factors, such as our claims experience on the type of car you drive, as well as within the postcode area that you live in - if we've seen an increase in the number of claims, we would deem this to be a higher risk & that would be reflected in the price. There are also other factors such as the rise in claims costs & Insurance Premium Tax that are taken in to account, although we try our best to mitigate these costs as much as we can. I've included some more info below, which I hope will help and I'll also ensure that your feedback is logged: https://www.axa.co.uk/car-insurance/premiums/ Thanks for choosing to renew with us for another year. Take care & enjoy your day, Jo AXA Customer Service Team

Trusted Customer

Feefo Verified

2 years ago

Brilliant

Quote through money super market. Easy to get a quote and policy requirements and cover needed. Document sent over very quickly.

Joanne

AXA Insurance

2 years ago

Hi, Thanks for taking the time to leave your feedback for us here at AXA. It's good to hear you found using our online service nice and easy - thanks so much for joining us for your insurance this year! If you ever need help, please get in touch anytime. Best wishes and welcome to AXA! Jo AXA Customer Service Team

Trusted Customer

Feefo Verified

2 years ago

A good offer on my renewal

I was sent a reminder on the update of my insurance in plenty of time. This gave me the opportunity to look around at other offers on different websites. Couldn't find anything better!

Joanne

AXA Insurance

2 years ago

Hi, Thanks so much for taking the time to leave your nice feedback for us. It's great to see you decided to renew with us for another year as I can see you've been an AXA customer since 2021! If you ever need us, please get in touch anytime. Best wishes, Jo AXA Customer Service Team

BERNARD O'DONNELL

Feefo Verified

2 years ago

What BERNARD O'DONNELL said about AXA Insurance:

The representative listened to what l said and tailored my house insurance to my needs. was never under any pressure.

Joanne

AXA Insurance

2 years ago

Hi Bernard, Thanks for your nice comments for my colleague who was able to help you set up your Home Insurance :) It's great you're happy with the service you've received from them. Jo AXA Customer Service Team

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