AXA Insurance is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
2 years ago
Ok to deal with
Neil
AXA Insurance
2 years ago
Hello
It's lovely to hear from you and thank you for taking the time to leave your review.
We really appreciate your comments, as this helps us when looking into making future changes to our services.
If you do need any assistance this year, we'd really love to hear back from you again.
Best wishes,
Neil
AXA Customer Service Team
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GUY FULFORD
Feefo Verified
2 years ago
What GUY FULFORD said about AXA Insurance:
Very efficient renewal of my home and contents insurance.
Neil
AXA Insurance
2 years ago
Hello Guy
Thank you for getting in touch with your feedback about your renewal journey.
It's really pleasing to hear that you'll be staying with us for another year.
All feedback is greatly appreciated, as this helps us with our ongoing processes and when we look at making future changes.
If you do need further assistance in the future, please have no hesitation in getting back in touch with us, as we would love to hear from you again.
I hope that you have a lovely day.
Best wishes,
Neil
AXA Customer Service Team
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Trusted Customer
Feefo Verified
2 years ago
Added a car to my insurance with minimal fuss.
Neil
AXA Insurance
2 years ago
Hello
Thank you for getting in touch and leaving such positive feedback about your experience when calling AXA to add a vehicle to your policy.
All feedback from our customers is greatly appreciated, as this helps us when we look at making future changes and improvements.
Should you require any help this year, please get back in touch any time, as we would love to hear back from you again.
I hope that you have a lovely day.
Best wishes,
Neil
AXA Customer Service Team
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Trusted Customer
Feefo Verified
2 years ago
Good service
Price very good
Neil
AXA Insurance
2 years ago
Hello
Thank you for getting in touch with your comments about the price we were able to offer you.
It’s really pleasing to hear that you'll be staying with AXA for another year.
Should you require any help this year, please get back in touch any time, as we would love to hear back from you again.
I hope that you have a fantastic day.
Best wishes,
Neil
AXA Customer Service Team
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Trusted Customer
Feefo Verified
2 years ago
Straightforward and kept to the quoted price.
Most straightforward to complete of all the quotes I received. The only company that kept to the amount quoted, most of the others added up to £50 to the figure quoted on the comparison website.
Neil
AXA Insurance
2 years ago
Hello
Thank you for getting in touch with your comments about how you found our website and the price we were able to offer you for your new policy.
It’s really pleasing to hear that everything ran nice and smoothly and that we were able to offer you a competitive price.
It’s fantastic to have you onboard with us, welcome to AXA.
All feedback from our customers is greatly appreciated, as this helps us when we look at making future changes and improvements.
Should you require any help this year, please get back in touch any time, as we would love to hear back from you again.
I hope that you have a great day.
Best wishes,
Neil
AXA Customer Service Team
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LH
Lynne Hill
Feefo Verified
Coventry
2 years ago
What Lynne Hill said about AXA Insurance:
Great service
As my car insurance was coming up for renewal and my existing insurance company was very high I needed to do some comparisons, and your website was easy to request a quote and at a very good price...
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Neil
AXA Insurance
2 years ago
Hello Lynne
Thank you for getting in touch with your comments about the price we were able to offer you when using our website to set up your new policy with AXA.
It’s really pleasing to hear that we were competitive and it’s fantastic to have you onboard with us, welcome to AXA!
All feedback from our customers is greatly appreciated, as this helps us when we look at making future changes and improvements.
Should you require any help this year, please get back in touch any time, as we would love to hear back from you again.
I hope that you have a fantastic day.
Best wishes,
Neil
AXA Customer Service Team
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JH
John Hart
Feefo Verified
2 years ago
What John Hart said about AXA Insurance:
Overpriced
The premium increase was excessive but I did not have the time to look at others .So I just renewed
Neil
AXA Insurance
2 years ago
Hello John
Thanks for taking the time to leave us your feedback - we use this to improve our future product offerings, so really appreciate all feedback we receive.
I'm sorry to hear that you found the insurance expensive this time around. We always aim to offer a competitive price, coupled with policy that offers lots of benefits.
I've included some info on pricing below, which I hope will help:
https://www.axa.co.uk/insurance/personal/home/premium-split/
Thanks for renewing with us for another year; we really appreciate you choosing us to look after your property year on year.
Hopefully we'll be more competitive for you in the future.
Best wishes.
Neil
AXA Customer Service Team
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Trusted Customer
Feefo Verified
2 years ago
Great customer service
Joanne was extremely helpful and followed up on the error in the system to make all my details were sorted out in a timely manner.Excellent customer service support
Neil
AXA Insurance
2 years ago
Hello
Thank you for getting in touch and leaving such positive feedback about your experience with AXA.
I’m really pleased to hear that the service you received from the agent you were speaking to was at the expected high level we would look to give all of our customers.
I’ll certainly make sure that your kind words are forwarded onto the agent, as I’m sure it will make their day.
Should you require any assistance during the year, please have no hesitation in getting back in touch with us again.
I hope that you enjoy the rest of your day.
Best wishes,
Neil
AXA Customer Service Team
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Trusted Customer
Feefo Verified
2 years ago
Great service
Great support and prompt action. I had money on my account on the same day as the claim. It helped me regain my peace of mind after a small accident.
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Trusted Customer
Feefo Verified
2 years ago
AXA delivered a fair option when choosing.
Having been with AXA for a while I checked the price against other companies and AXA delivered a fair option. The online communication is good, plenty of reminders that the insurance is due. Also...
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Neil
AXA Insurance
2 years ago
Hello
Thank you for getting in touch and leaving such positive feedback about your experience with AXA.
I’m really pleased to hear that we were able to offer you another competitive quote and that you'll be staying with us for a fourth consecutive year.
Should you require any assistance during the year, please have no hesitation in getting back in touch with us again.
I hope that you enjoy the rest of your day.
Best wishes,
Neil
AXA Customer Service Team
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.