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AXA Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct | Feefo

Displaying all 298,771 reviews

Melvyn

DUNSTABLE

1 year ago

Date of purchase: 01/03/2024

What Melvyn said about AXA Insurance:

Easy to do online..

Easy to do on line and a reasonable price for cover of building and contents..

Callum

AXA Insurance

1 year ago

Hello Melvyn, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that we were able to offer you a competitive quote and that you'll be staying with us for the year. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

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david hawker

1 year ago

Date of purchase: 01/03/2024

What david hawker said about AXA Insurance:

Simple steps to getting through and insuring my home

Rachel

AXA Insurance

1 year ago

Hello David, Thanks so much for leaving this fantastic 5 star review. I'm delighted that you've had such a positive online quote & buy experience with us & that everything's gone smoothly. It's a pleasure taking care of your home, welcome on board. Best wishes, Rachel AXA Customer Service Team

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Trusted Customer

1 year ago

Date of purchase: 14/02/2024

Easy

Easy to renew

Jon

AXA Insurance

1 year ago

Good evening, Thanks for taking the time to leave your lovely feedback and for deciding to renew with us. If you ever need any help, please get in touch anytime. Best wishes, Jon AXA Customer Service Team

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Andrew Woolhouse

1 year ago

Date of purchase: 14/02/2024

What Andrew Woolhouse said about AXA Insurance:

Good insurance company

It was very easy to get insurance with AXA I would recommend AXA to anyone

Jon

AXA Insurance

1 year ago

Good evening, Andrew. I appreciate you taking the time to leave your lovely feedback. Thanks for deciding to renew with us again and it's great to hear you're recommend us! If you ever need any help, please get in touch anytime. Best wishes, Jon AXA Customer Service Team

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Trusted Customer

1 year ago

Date of purchase: 29/02/2024

Good service, but expensive!

Received a competitive quote. Everything went smoothly but end product was expensive.

Jon

AXA Insurance

1 year ago

Hi there, Thanks so much for taking the time to leave us your feedback; I'll make sure this is logged for you. This feedback helps us to improve the products & services that we offer, so we really appreciate your input. Please get in touch anytime you need us. Best wishes, Jon AXA Customer Service Team

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Trusted Customer

1 year ago

Date of purchase: 01/03/2024

Change of insurer following huge increase with existing insurer

Excellent online application process

Jon

AXA Insurance

1 year ago

Hi there, I appreciate you taking the time to leave your feedback. Thanks for deciding to join AXA and if you ever need any help, please get in touch anytime. Best wishes, Jon AXA Customer Service Team

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Trusted Customer

1 year ago

Date of purchase: 29/02/2024

Very helpful & quick service

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Trusted Customer

1 year ago

Date of purchase: 01/03/2024

Great comprehensive insurance

Quick and easy to do online

Rachel

AXA Insurance

1 year ago

Hello, Thank you so much for taking the time to leave this fabulous 5 star review. I'm delighted that you had such a positive online quote & buy experience & that everything went smoothly, quick as a flash. It's such great news you've chosen AXA to take care of your car this year. Welcome on board. Best wishes, Rachel AXA Customer Service Team

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Trusted Customer

1 year ago

Date of purchase: 14/02/2024

Helpful and professional

When I had a claim it was dealt with quickly and professionally and the staff where very helpful

Rachel

AXA Insurance

1 year ago

Hello, Thank you so much for taking the time to leave this kind 5 star review. I've popped your feedback across to our Claims Team & I'm sure they'll be delighted to read your wonderful compliment. I'm really pleased you've chosen to renew with AXA for another year. It's a pleasure taking care of your home. Best wishes, Rachel AXA Customer Service Team

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Graham Mytton

1 year ago

Date of purchase: 01/03/2024

What Graham Mytton said about AXA Insurance:

Very good but in one respect appalling

Today you have been both brilliant and very infuriating. The cancellation of one policy and opening of a new policy went very well. But then you sent a message that there was soemthing wrong with...

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Rachel

AXA Insurance

1 year ago

Hello Graham, Thank you so much for taking the time to leave this review. I'm really sorry for the unclear messaging in the e-mail that we've sent to you. I'll send you an e-mail shortly to try & gather more information. I appreciate the positive comments you've made about the other aspects of what want well for you today & I'm grateful you've chosen AXA to take care of your car. Best wishes, Rachel AXA Customer Service Team

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About AXA Insurance

AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.

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0844 874 0239

5 Old Broad Street, London, Greater London, EC2N 1AD, United Kingdom