How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct | Feefo

Displaying all 298,772 reviews

Graham Mytton

1 year ago

Date of purchase: 01/03/2024

What Graham Mytton said about AXA Insurance:

Very good but in one respect appalling

Today you have been both brilliant and very infuriating. The cancellation of one policy and opening of a new policy went very well. But then you sent a message that there was soemthing wrong with...

Read all

Rachel

AXA Insurance

1 year ago

Hello Graham, Thank you so much for taking the time to leave this review. I'm really sorry for the unclear messaging in the e-mail that we've sent to you. I'll send you an e-mail shortly to try & gather more information. I appreciate the positive comments you've made about the other aspects of what want well for you today & I'm grateful you've chosen AXA to take care of your car. Best wishes, Rachel AXA Customer Service Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 01/03/2024

Very efficient Webb site , no hassle

Excellent service no hassle quotation , highly recommend to anyone. Quote was extremely good fast , great payment process fast and simple

Rachel

AXA Insurance

1 year ago

Hello, Thank you so much for taking the time to leave this lovely 5 star review. I'm delighted that you've had such a positive quote & buy experience, that everything's gone smoothly & the price was fair for the level of cover on offer. It's such great news that you've chosen AXA to take care of your car this year. Welcome on board. Best wishes, Rachel AXA Customer Service Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 01/03/2024

HIGHLY RECOMMEND AXA INSURANCE TOP CLASS SERVICE

GREAT PEOPLE TO DEAL WITH FRIENDLY PROFESSIONAL AND HELPFUL ALL INTERACTIONS WITH THEM HAVE GONE SMOOTHLY AND EXPLAINED CLEARLY.

Jon

AXA Insurance

1 year ago

Good afternoon, Thanks for taking the time to leave your lovely feedback and for deciding to join us. If you ever need any help, please get in touch anytime. Best wishes, Jon AXA Customer Service Team

See full customer review

John Edward Chappell

High Wycombe

1 year ago

Date of purchase: 29/02/2024

What John Edward Chappell said about AXA Insurance:

Good quality service at reasonable cost.

The layout of the form depicting precisely what was covered and what was not covered depending on premium paid, with option available at slightly higher cost.

Jon

AXA Insurance

1 year ago

Hi there, John. I appreciate you taking the time to leave your feedback. Thanks for deciding to join AXA and if you ever need any help, please get in touch anytime. Best wishes, Jon AXA Customer Service Team

See full customer review

John Dunn

1 year ago

Date of purchase: 14/02/2024

What John Dunn said about AXA Insurance:

I have not made a claim for any insurance in years. I can only judge you when I have to make a claim, until then I have no idea.

Jon

AXA Insurance

1 year ago

Hi there, John. I appreciate you taking the time to leave your feedback. Thanks for deciding to renew with AXA and if you ever need any help, please get in touch anytime. Best wishes, Jon AXA Customer Service Team

See full customer review

Alberto Dos Santos Morais

1 year ago

Date of purchase: 14/02/2024

What Alberto Dos Santos Morais said about AXA Insurance:

Excelente service

Jon

AXA Insurance

1 year ago

Hi there, Alberto. Thanks so much for taking the time to leave us your positive feedback! This feedback helps us to improve the products & services that we offer, so we really appreciate your input. Please get in touch anytime you need us. Best wishes, Jon AXA Customer Service Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 20/02/2024

Changes are free

Service good when I got through

Jon

AXA Insurance

1 year ago

Hi there, Thanks so much for taking the time to leave us your positive feedback! This feedback helps us to improve the products & services that we offer, so we really appreciate your input. Please get in touch anytime you need us. Best wishes, Jon AXA Customer Service Team

See full customer review

PETER Jennings

1 year ago

Date of purchase: 14/02/2024

What PETER Jennings said about AXA Insurance:

Good on price, haven't needed to claim, so can't comment on that. Web site easy to use.

Jon

AXA Insurance

1 year ago

Hi there, Peter. Thanks so much for taking the time to leave us your feedback! This feedback helps us to improve the products & services that we offer, so we really appreciate your input. Please get in touch anytime you need us. Best wishes, Jon AXA Customer Service Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 14/02/2024

Very easy to renew

Jon

AXA Insurance

1 year ago

Good afternoon, Thanks for leaving your lovely feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Feel free to get in touch anytime you need us! Best wishes, Jon AXA Customer Service Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 01/03/2024

Great value

I use to have AXA insurance, great company

Jon

AXA Insurance

1 year ago

Hi there, I appreciate you taking the time to leave your feedback. Thanks for deciding to return to AXA and if you ever need any help, please get in touch anytime. Best wishes, Jon AXA Customer Service Team

See full customer review

Not received a review invite?

About AXA Insurance

AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.

Read all

0844 874 0239

5 Old Broad Street, London, Greater London, EC2N 1AD, United Kingdom