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Rated
Excellent
Service
4.6
/5

5

4

3

2

1

6,120

1,748

240

138

229

8,475

ratings over the past year

Displaying all 298,772 reviews
Trusted Customer
1 year ago
Date of purchase: 15/02/2024
Cheaper renewal
Was previously with AXA, and their renewal premium was cheaper than many other quotes so stayed with them.
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Callum
AXA Insurance
1 year ago
Hello, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that we were able to offer you another competitive quote and that you'll be staying with us for another year. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team
MG
Mr Jason Green
1 year ago
Date of purchase: 01/03/2024
What Mr Jason Green said about AXA Insurance:
Sedgwick were rude and uncompromising. I had to arrange 1 hr off work for a conversation due to their working hours. This is incredibly difficult. During the call, I appreciate facts are required...

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Louise
AXA Insurance
1 year ago
Good Morning Mr Green, Thank you for taking the time to provide feedback. This has been recorded & will be reviewed by the relevant team. Regards, Louise AXA Claims
Trusted Customer
1 year ago
Date of purchase: 02/03/2024
Very friendly helpful 3
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Callum
AXA Insurance
1 year ago
Hello, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team
LH
Laura Cheesman-Haynes
1 year ago
Date of purchase: 15/02/2024
What Laura Cheesman-Haynes said about AXA Insurance:
All of my interactions with AXA have been very good.
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Callum
AXA Insurance
1 year ago
Hello Laura, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team
KM
Kevin Matheson
Kenilworth
1 year ago
Date of purchase: 15/02/2024
What Kevin Matheson said about AXA Insurance:
Smooth renewal process
Very smooth renewal with no big increase on the premiums. Account online is very easy to navigate
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Callum
AXA Insurance
1 year ago
Hello Kevin, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that we were able to offer you another competitive quote and that you'll be staying with us for another year. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team
Trusted Customer
1 year ago
Date of purchase: 15/02/2024
Was east to renew on line, price was reasonable
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Callum
AXA Insurance
1 year ago
Hello, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that we were able to offer you another competitive quote and that you'll be staying with us for another year. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team
IM
Ian Mcdonald
1 year ago
Date of purchase: 15/02/2024
What Ian Mcdonald said about AXA Insurance:
Competent
Prompt communication
GH
Gary Hardy
1 year ago
Date of purchase: 15/02/2024
What Gary Hardy said about AXA Insurance:
Online service is easy to use
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Callum
AXA Insurance
1 year ago
Hello Gary, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team
CW
Chris Watkins
1 year ago
Date of purchase: 15/02/2024
What Chris Watkins said about AXA Insurance:
Insurance prices extremely high in comparison to competitors, want to charge me 4k for a new car compared to 1.9k elsewhere
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Rachel
AXA Insurance
1 year ago
Hello Chris, Thanks so much for taking the time to leave this review. I'm sorry to hear you're unhappy with your renewal price this year & I've recorded your feedback on file. Prices are going up everywhere at the moment & insurance is no different. We've seen a big increase in the cost of customer claims which are impacted by inflation & world events. We're doing as much as we can to manage these increases, although we need to balance this with still offering a great service for our customers. There's a link here with more information about our pricing - https://www.axa.co.uk/car-insurance/premiums/ I really appreciate you choosing to remain with AXA, it's a pleasure taking care of your car. Best wishes, Rachel AXA Customer Service Team
AB
Anthony Brent
1 year ago
Date of purchase: 15/02/2024
What Anthony Brent said about AXA Insurance:
Competitive even when premium doubled.
Have been with them for years and although the premium doubled this year they were still competitive.
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Callum
AXA Insurance
1 year ago
Hello Anthony, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that we were able to offer you a competitive quote and that you'll be staying with us for the year. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team
About AXA Insurance
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
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5 Old Broad Street, London, Greater London, EC2N 1AD, United Kingdom
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About AXA Insurance
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.