AXA Insurance Reviews

Good Morning, We appreciate your feedback & will pass this to the relevant team to review. Regards, Louise AXA Claims

Hello, Thank you so much for taking the time to leave this review. I'm really sorry to hear you're unhappy & I've recorded your feedback on file relating to both the pricing of your policy & the comments about our website. If you have any specific feedback or improvement suggestions about the online quote & buy journey, please feel free to pass them on, along with any screenshots to the contact details at this link - https://www.axa.co.uk/contact-us/car-insurance/ Prices are going up everywhere at the moment & insurance is no different. We've seen a big increase in the cost of customer claims which are impacted by inflation & world events. We're doing as much as we can to manage these increases, although we need to balance this with still offering a great service for our customers. There's a link here with more information about our pricing - https://www.axa.co.uk/car-insurance/premiums/ I appreciate you choosing AXA to take care of your cars & hope we can be more competitive for you in future. Best wishes, Rachel AXA Customer Service Team

Hello, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that we were able to offer you a competitive quote and that you'll be staying with us for the year. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

Hello Philip, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that we were able to offer you another competitive quote and that you'll be staying with us for another year. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

Hello John, Thank you so much for taking the time to leave this review. I'm really sorry to hear that our online quote & buy journey perhaps didn't go as smoothly as it should have. If you'd like to provide any specific feedback or suggestions for improvement on the customer journey or have any screenshots that you can supply us with so we can look into this further for you, please don't hesitate to contact us using one of the methods at this link - https://www.axa.co.uk/contact-us/car-insurance/ I'm really pleased that you managed to complete the purchase in the end. It's a pleasure taking care of your car, welcome on board. Best wishes, Rachel AXA Customer Service Team

Hello Philip, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that we were able to offer you a competitive quote and that you'll be staying with us for the year. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

Hello Ron, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

Hi, Alistair. Thanks for taking the time to leave a review of your experience. It's great to hear you're happy with our service, so far. Thank you for choosing to insure your home with AXA. I hope you spend many happy years with us. Best wishes Paula AXA Customer Service Team

Hello, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

Hello Helen, Thank you so much for taking the time to leave this wonderful 5 star review. I'm delighted to hear about the positive experience you've had & that your renewal price was fair for the level of cover on offer. It's a pleasure taking care of your home. Best wishes, Rachel AXA Customer Service Team