AXA Insurance Reviews

Hello Paul, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

Hello David, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

Hello, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

Hello Audrey & thanks so much for taking the time to leave us your feedback - we really appreciate it. Sorry to hear there's been an increase. Prices are going up everywhere at the moment, and insurance is no different. We've seen a big increase in the cost of customer claims which are impacted by inflation and world events. We're doing as much as we can to manage these increases, although we need to balance this with still off ering a great service for our customers. The link below includes details of our premiums which I hope will help and I'll also ensure that your feedback is logged: https://www.axa.co.uk/car-insurance/renewal-price-explained/ Take care & enjoy your day, Jon AXA Customer Service Team

Hello, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

Hi, Thanks for taking the time to leave a review of your renewal experience. I'm glad to hear you were happy with the renewal process. Thank you for renewing your home insurance with us for another year. Best wishes Paula AXA Customer Service Team

Hello Stephen, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

Hello, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

Hello, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that we were able to offer you a competitive quote and that you'll be staying with us for the year. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

Hello Matthew, Thank you so much for taking the time to leave this review. I'm really sorry you're unhappy & I've recorded your feedback around the quote decline & the website information/navigation on file. Here at AXA, we don't offer a multi-car policy which means if you'd like to bring two cars to us, these would need to be purchased as individual policies. It's a shame that we weren't able to cover you on both cars & this will have been down to our business rules/underwriting criteria as we're unable to cover all scenarios. We don't come to these decisions lightly as we're grateful for your business. We may choose to no longer cover a certain make/model of car if our claims experience on that particular vehicle tells us that it's costly to repair/replace or that spare parts may be difficult for us to source in the event of a claim. I really appreciate you choosing AXA for the car that we were able to cover. Best wishes, Rachel AXA Customer Service Team