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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 31,300 reviews

Trusted Customer

Feefo Verified

9 years ago

The service from the girls in the branch @Abbey Centre was excellent. Second to none.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

It is great to hear you value the local branch service.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Great service i think. Been with axa long time. That says it all.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Francis,

Thank you for taking the time to leave your feedback.

We value your loyalty to AXA Direct and look forward to continuing to provide great service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

After I visited AXA online for a quote a representative left messages for me twice the following day when I was not at home. When I called back I received a personal and prompt service which had my...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

It is great to hear that you found the service personal and prompt and we were able to get you a fair deal.

I am pleased to hear you value the local service and we look forward to providing you with great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Helpful, professional staff. Thank you.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

No response, very disappointed

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Valeria

Thank you for taking the time to leave your feedback.

I am sorry to hear you are disappointed and there was no response.

I tried to call your mobile today, as I would like to know further information and resolve any query you may have.

If you would like to call me on 03458 28 28 22 to discuss the matter.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I called for a quote and was given two options with different prices - I then said i'd think about it and a few days later recieved an email that i my premium was automatically renewed. This is not...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Hilary,

Thank you for taking the time to leave your feedback.

I am sorry to hear that you felt the renewal process was unfair. Unfortunately as we were not aware of which option you wanted for renewal the policy was not saved at a new price.

Our renewal notice does state that the policy will automatically renew unless we are advised other wise.

I can see that we have now been able to refund any money charged and issued your proof of bonus.

If you require any further assistance please let us know.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Excellent customer service!

My son who highly recommended axa insurance to me. Customer service and advisors impressed my son and I can agree with him. You are treated with respect and all you questions and concerns are...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear that you felt you were treated with respect and that any questions you may have were fully answered.

We look forward to providing you with great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

First class experience with staff in local office

Professional approach by staff. The process is quick and painless and there is never a drama if one has to put in a claim. Only disappointed that the policy has gone up by £50.00 in each of the last...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the process quick and painless and we are able to deal with any query you may have.

Unfortunately premium's have risen over the last few years, at AXA we try to ensure we offer the best price for the cover you need.

We value your loyalty to Axa Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Excellent customer service. Took time to explain all aspects of policy

Excellent service. Clear information on policy erc

Trusted Customer

Feefo Verified

9 years ago

Happy with service and price

Quick and easy.

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