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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

31,300 out of 31,299 reviews

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Fast, reliable service

No issues, request dealt with professionally and quickly

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Evelyn,

Thank you for taking the time to leave your feedback.

I am pleased to hear that you found the service professional and your request was dealt with quickly.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent servoce

Quick, efficient and really nice to deal with local people, in person

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Clifford,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service quick, and efficient.

It is great to hear you value the local service also.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Easy to contact by phone, staff are knowledgeable and helpful where possible Customer service and experience are important to me

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Joseph

Thank you for taking the time to leave your feedback.

It is great to hear you found us so easy to contact and that the staff were helpful and able to answer any questions you may have.

We value your loyalty to Axa Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

Belfast

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

An extremely upset customer

I previously purchased car insurance from yourself in April, I was extremely happy with the service and wrote a number of reviews stating how happy I was. Well my opinion has changed massively as my...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Rebecca,

Thank you for taking the time to leave your feedback.

Following our conversation I am glad you have received your refund and I have passed your feedback to our Admin Department also.

We value your custom.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Renewal issue.

The person I spoke to was helpful. I do however have an issue around my renewal. In January my renewal came in and the cost was ok so I assumed it would renew automatically. I recently discovered...

Trusted Customer

Feefo Verified

Ballymena

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Renewal of car insurance.

Staff very friendly, helpful and efficient always aiming to provide the best deal. I have been with the company for some years and have every intention of staying with AXA.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Thelma

Thanks for taking the time to leave your feedback.

I am pleased to hear that you found the staff very friendly and efficient.

We value your loyalty to Axa Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

newtownabbey

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

would highly recomendwill use again

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Maureen,

Thank you for your positive feedback.

I am pleased to hear you would recommend AXA.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Very helpful staff (breige) and extremely efficient.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Aine

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service very helpful and extremely efficient.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

The automatics renewal was much more expensive than previous years. I did not realise there is a time clause in your contract as to when I can cancel my contract. I left it too late and was unable to...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am sorry to hear that you found the automatic renewal process a benefit. We issue your renewal notice in advise to ensure you do have time to price around and ensure the cover and benefits are what you need.

You are able to cancel your policy at any time by following the cancellation process.

If there is any changes or updates needed please feel free to call AXA on 03458 28 28 22 to discuss.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Easy to speak to, easy to understand and very accommodating with the cost and payments

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service easy to understand and that the payments and cost was very accommodating.

Kind Regards

Stacie

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