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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,859 reviews

Trusted Customer

Feefo Verified

Newry

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Super service

Super representatives. Really pleasant and patient particularly with OAP at answering any queries. Would highly recommend.

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Sylvia,

Thank you for taking the time to leave your feedback.

It is great to hear such positive comments and I am pleased that you found the service pleasant and all your queries were answered for you.

We thank you for your loyalty to AXA Insurance.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Friendly helpful and well informed staff

Trusted Customer

Feefo Verified

9 years ago

Very helpful & thorough with datails.

Very helpful & thorough in explaining details & getting my insurance sorted.

Trusted Customer

Feefo Verified

Newtownabbey Northern Ireland

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Having just recently lost my wife when my daughter phoned to make enquiries about insurance for a change of car your customer service on the phone could not be faulted. When we came into the Abbey...

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Michael,

Thank you for taking the time to leave your comment.

I am sorry to hear of the loss of your wife, but I am pleased to hear both staff over the phone and Abbey Centre was able to deal with your policy and make the experience a much simpler query.

We look forward to providing you with great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Great service over phone. Sorted new insurance quickly without any hassle!

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking time to leave your comment.

It is great to hear we were able to get you a good deal quickly and without any hassle.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Great Customer Service

Great customer service staff, very efficient, never had any problems with them!

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

It is great to hear you received great service and that we are able to deal with any queries you may have.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

always pleasant deal with,but disappointed at prices going up yet again.i always thought prices went down if paid on time an no accidnets..

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Oliva,

Thank you for taking the time to leave your feedback.

It is great to hear you find the service pleasant, Unfortunately, there has been an increase in premiums across the insurance industry due to a number of reasons, including rising claims costs and high court awards.

The majority of customers across all companies are seeing price increases as a result. At AXA we try our best to minimise these increases, while still offering a great product to suit our customers needs.

We value your loyalty to AXA Insurance.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

PORTRUSH

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

We found the staff very efficient and pleasant and easy to talk to. They were able to answer all our questions and give us good advice. This was our first experience of them and we will definitely...

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello James,

Thank you for taking the time to leave your feedback.

It is great to hear such positive feedback. I am pleased to hear that you found the staff efficient and easy to talk to.

We look forward to providing you with great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

thank you u are giving a great service

Trusted Customer

Feefo Verified

9 years ago

Amazing Customer Service From The Call Centre in Derry

Amazing - the fella (Stevie - I think) that dealt with me so very nice and helpful - a credit to AXA. Stayed on when his shift finished to help me, called me back the next day -

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

It is great to hear such positive feedback, and that the service from Stevie in the Contact centre was able to help.

This is exactly the type of service we aim to provide all our customers.

Kind Regards

Stacie