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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 31,300 reviews

Trusted Customer

Feefo Verified

Belfast

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Very helpful staff.member advised me the policy to suit me

Very good service friendly staff adviced me what was best policy very good price a lot lower than my previous insurer

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Mary

Thank you for taking the time to leave your feedback.

Its is great to hear that you found the service friendly and we were able to get you a great deal for your insurance.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Just wasn't happy with the service I received

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am sorry to hear that you were not happy with the service you received.

I tried to call you to discuss but was unable to reach you. If you would like to call AXA Direct on 03458 28 28 22 I would love to be able to resolve any concerns you may have.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Excellent service Excellent price

Very quick and easy phone renewal with AXA. They give me the best price against competitiors and I was renewed in five minutes. The level of customer service receive on the call was excellent.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service quick and easy and we were able to get you a great deal for your insurance.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

highly professional and pleasant experience

The Girl that sorted my insurance if i recall was named Kim and was pleasant and extremely professional and even gave me her extension so if i was to call back i would receive a more petsonal hands...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear that you found the service pleasant and extremely professional.

I am pleased we were able to get you a good deal and that the cover still suits your needs.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

Newry Bt34

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Always excellent service and advice from the staff in Newry

Excellent service and advice

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Is AXA set up for online payments?

I paid online and got no receipt until I emailed customer service several days later and then got a one liner saying they had received the payment and renewed the policy. Usually with online payments...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Brian,

Thank you for taking the time to leave your feedback.

I am sorry to hear that you did not receive any follow up emails to confirm the payment had been made and your documents made available.

I have reported this to our Internet Support team to review, however I have also issued your renewal documents via the post today.

I would like to take this opportunity to apologise for any inconvenience.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

attempt to pull wool over eyes

AXA are clearly trying to wangle more money out of customers by insisting the renewal price on the posted paperwork is the best possible deal available when my online premium was 45% cheaper. How...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am sorry to hear of the experience you had when dealing with your renewal.

We do try to ensure that we offer the best price to all customers for the cover they require.

The price offered on line should be the same offered at renewal when cover is like for like.

I am sorry to hear that when this was being investigated the member of staff did not realise this immediately.

I hope that we can improve your opinion of Axa and continue to offer great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Straightforward, no upselling etc, took only a short time to arrange insurance by phone.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service straightforward and we were able to get you exactly what you needed.

Kind Regard

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Contact at AXA was friendly and very helpful, explaining the pricing and what the details of the policy were also I got a discount on the price that was on the reminder letter. I will definitely...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Sinead

Thank you for taking the time to leave your feedback.

I am pleased to hear that the staff you dealt with were friendly and helpful and we were able to get you a great deal.

We look forward to providing you with great customer service.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

Sion mills

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Attentive to customer needs.

Staff member attentive to my needs and competent explaining service being provided. Good customer skills throughout transaction.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Mary,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the staff member attentive and all details of the cover was well explained.

Kind Regards

Stacie

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