How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 31,164 reviews

Trusted Customer

Feefo Verified

9 years ago

I dunno everything work out ok so far

They went though everything good so i could kinda understand a little better but ill never 100% get it but least dad and mum do

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Good

Very happy with service

Trusted Customer

Feefo Verified

9 years ago

Knowledgeable and pleasant

I had occasion to deal with your abbey centre branch when insuring my car . I had to go in twice because on the first occasion I believed your quote did not beat that of my existing broker, however...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear you value the local service and the girls in the branch were helpful.

We value your loyalty to AXA Direct. It is great to hear we were able to get you a good deal for the cover you needed.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Call centre failed to send details, but Lisburn office was good

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am sorry to hear you felt the details were not updated. I can see the details have all been received and your documents have been issued.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent service friendly staff and willing to or ask any questions you might have Sean was the guy I spoke with and like any of the other staff I spoke to you have a laugh on the phone rather than...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Gary

Thank you for taking the time to leave your feedback.

It is great to hear you found the service excellent and all questions were answered.

We look forward to providing you with great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

A1 customer service

I was dealt with in a very friendly, competent, efficient manner. The member of staff was extremely helpful, happy and cheerful.

Trusted Customer

Feefo Verified

Ballykelly

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

No hassle, right price, Nice people to deal with. Renewal received next day.

Trusted Customer

Feefo Verified

9 years ago

Very helpful staff in the Derry-Londonderry branch. I called after receiving my renewal quote in the post and within minutes the adviser had got me a better price for my policy.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear that you found the service helpful and we were able to get you a great deal with your renewal premium.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I got fair and straightforward attention when I talked to the staff on the phone. The staff listened to my needs and modified my premium accordingly. After searching for new quotes on Confused.com I...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Gladys,

Thank you for taking the time to leave your feedback.

I am pleased to hear that you found the service straightforward and we were able to get you a good deal for the cover you were looking for.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Pleasant customer service and helpful. Would recommend them to others.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Christopher

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service pleasant and helpful.

Kind Regards

Stacie

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo