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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 31,164 reviews

Trusted Customer

Feefo Verified

9 years ago

Excellent customer service!

My son who highly recommended axa insurance to me. Customer service and advisors impressed my son and I can agree with him. You are treated with respect and all you questions and concerns are...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear that you felt you were treated with respect and that any questions you may have were fully answered.

We look forward to providing you with great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

First class experience with staff in local office

Professional approach by staff. The process is quick and painless and there is never a drama if one has to put in a claim. Only disappointed that the policy has gone up by £50.00 in each of the last...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the process quick and painless and we are able to deal with any query you may have.

Unfortunately premium's have risen over the last few years, at AXA we try to ensure we offer the best price for the cover you need.

We value your loyalty to Axa Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Excellent customer service. Took time to explain all aspects of policy

Excellent service. Clear information on policy erc

Trusted Customer

Feefo Verified

9 years ago

Happy with service and price

Quick and easy.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Fast, reliable service

No issues, request dealt with professionally and quickly

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Evelyn,

Thank you for taking the time to leave your feedback.

I am pleased to hear that you found the service professional and your request was dealt with quickly.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent servoce

Quick, efficient and really nice to deal with local people, in person

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Clifford,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service quick, and efficient.

It is great to hear you value the local service also.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Easy to contact by phone, staff are knowledgeable and helpful where possible Customer service and experience are important to me

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Joseph

Thank you for taking the time to leave your feedback.

It is great to hear you found us so easy to contact and that the staff were helpful and able to answer any questions you may have.

We value your loyalty to Axa Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

Belfast

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

An extremely upset customer

I previously purchased car insurance from yourself in April, I was extremely happy with the service and wrote a number of reviews stating how happy I was. Well my opinion has changed massively as my...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Rebecca,

Thank you for taking the time to leave your feedback.

Following our conversation I am glad you have received your refund and I have passed your feedback to our Admin Department also.

We value your custom.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Renewal issue.

The person I spoke to was helpful. I do however have an issue around my renewal. In January my renewal came in and the cost was ok so I assumed it would renew automatically. I recently discovered...

Trusted Customer

Feefo Verified

Ballymena

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Renewal of car insurance.

Staff very friendly, helpful and efficient always aiming to provide the best deal. I have been with the company for some years and have every intention of staying with AXA.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Thelma

Thanks for taking the time to leave your feedback.

I am pleased to hear that you found the staff very friendly and efficient.

We value your loyalty to Axa Direct.

Kind Regards

Stacie