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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 31,164 reviews

Trusted Customer

Feefo Verified

9 years ago

attempt to pull wool over eyes

AXA are clearly trying to wangle more money out of customers by insisting the renewal price on the posted paperwork is the best possible deal available when my online premium was 45% cheaper. How...

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

I am sorry to hear of the experience you had when dealing with your renewal.

We do try to ensure that we offer the best price to all customers for the cover they require.

The price offered on line should be the same offered at renewal when cover is like for like.

I am sorry to hear that when this was being investigated the member of staff did not realise this immediately.

I hope that we can improve your opinion of Axa and continue to offer great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Straightforward, no upselling etc, took only a short time to arrange insurance by phone.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service straightforward and we were able to get you exactly what you needed.

Kind Regard

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Contact at AXA was friendly and very helpful, explaining the pricing and what the details of the policy were also I got a discount on the price that was on the reminder letter. I will definitely...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Sinead

Thank you for taking the time to leave your feedback.

I am pleased to hear that the staff you dealt with were friendly and helpful and we were able to get you a great deal.

We look forward to providing you with great customer service.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

Sion mills

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Attentive to customer needs.

Staff member attentive to my needs and competent explaining service being provided. Good customer skills throughout transaction.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Mary,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the staff member attentive and all details of the cover was well explained.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Abbey Centre branch personnel. I went in to renew my home insurance. No one waiting and the girl on the desk ignored me. So rude. Had to contact another branch who were excellent

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

I am sorry to hear of the bad experience when you called to the branch.

We try to ensure all customers are treated with the best customer service from any of our staff members.

We look forward to providing great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I have just Renewed my Car insurance with you Last year I changed my cars 3 times each it was a simple phone call ,with very Freindly and helpful staff.each Lasted no longer than 15 minutes,till...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Arthur

Thank you for taking the time to leave your feedback.

It is great to hear such positive comments. I am very pleased to hear you find the service so straightforward and easy to complete.

We value your loyalty to AXA and we look forward to continuing to provide great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

9 out of 10

They dealt with my business quickly and effectively

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Saved Money in a few minutes

very quick and efficient, with very good customer service

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent app, easy to navigate and renew policy

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Alan,

Thank you for taking the time to leave your feedback.

I am pleased that you found the process excellent and the renewal easy to do.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Easy to apply and use.

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