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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 31,164 reviews

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Very helpful and tried to get the best car insurance for me. I would recommend AXA to friends.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Bill

Thank you for taking the time to leave your feedback.

It is great to hear that you find the staff helpful. We value your loyalty and any recommendation for Axa Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Most helpful in arranging my first car insurance ..

Thank you for being most helpful in arranging my first car insurance ... My husband also has his car insurance with yourselves. Will be enquiring end of july about price for our house insurance too....

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback

It is great to hear you found the service most helpful and we have been able to arrange cover for both you and your husband.

We look forward to providing you with great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Helpful and Patient

The people at AXA have always been pleasant and very considerate while chatting on the phone they have always been patient in helping me sort out my insurances. And that means a lot to me as it's...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Elizabeth,

Thank you for taking the time to leave your feedback.

It is great to hear such positive feedback about the service you receive when dealing with your car and home insurance.

We value your loyalty to AXA Direct and look forward to continuing to provide great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

The staff were both extremely efficient and helpful.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

It is great to hear that you found the staff efficient and helpful.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

Belfast

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Very helpful staff.member advised me the policy to suit me

Very good service friendly staff adviced me what was best policy very good price a lot lower than my previous insurer

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Mary

Thank you for taking the time to leave your feedback.

Its is great to hear that you found the service friendly and we were able to get you a great deal for your insurance.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Just wasn't happy with the service I received

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am sorry to hear that you were not happy with the service you received.

I tried to call you to discuss but was unable to reach you. If you would like to call AXA Direct on 03458 28 28 22 I would love to be able to resolve any concerns you may have.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Excellent service Excellent price

Very quick and easy phone renewal with AXA. They give me the best price against competitiors and I was renewed in five minutes. The level of customer service receive on the call was excellent.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service quick and easy and we were able to get you a great deal for your insurance.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

highly professional and pleasant experience

The Girl that sorted my insurance if i recall was named Kim and was pleasant and extremely professional and even gave me her extension so if i was to call back i would receive a more petsonal hands...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear that you found the service pleasant and extremely professional.

I am pleased we were able to get you a good deal and that the cover still suits your needs.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

Newry Bt34

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Always excellent service and advice from the staff in Newry

Excellent service and advice

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Is AXA set up for online payments?

I paid online and got no receipt until I emailed customer service several days later and then got a one liner saying they had received the payment and renewed the policy. Usually with online payments...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Brian,

Thank you for taking the time to leave your feedback.

I am sorry to hear that you did not receive any follow up emails to confirm the payment had been made and your documents made available.

I have reported this to our Internet Support team to review, however I have also issued your renewal documents via the post today.

I would like to take this opportunity to apologise for any inconvenience.

Kind Regards

Stacie