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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,859 reviews

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Super customer service

Customer service I received on the phone

Aideen

AXA Insurance - Northern Ireland

8 years ago

Hello Samuel,

Thank you for taking the time to leave your feedback.

It is great to hear you found the customer service you received over the phone to be super.

We look forward to providing you with great customer service for years to come.

Kind Regards

Aideen

Trusted Customer

Feefo Verified

Belfast

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Honest

Always quick and easy to deal with.

Aideen

AXA Insurance - Northern Ireland

8 years ago

Hello Donal,

Thank you for taking the time to leave your feedback.

It is great to hear you found the customer service staff easy to deal with and our service efficient.

We look forward to providing great customer service for years to come.

Kind Regards

Aideen

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Made the process of renewing my car and home insurance quick simple and very welcoming

Aideen

AXA Insurance - Northern Ireland

8 years ago

Hello John,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service quick simple and very welcoming.

We look forward to providing great customer service for years to come.

Kind Regards

Aideen

Trusted Customer

Feefo Verified

Belfast

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent. The staff member was most helpful & the whole process was straightforward and well explained!

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Michael,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service excellent and the member of staff helpful and everything was well explained.

We look forward to providing great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

nice to talk to

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

. . .....

Trusted Customer

Feefo Verified

8 years ago

Poor service for a loyal customer wouldn't recommend

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

I would like to apologise for any inconvenience cause, we value your custom with Axa Direct and we would like to ensure the best customer service offered at every stage of your contact with Axa Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

excellent customer service

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

i was told documents would arrive in the post, month later still waiting

I amas told my documents would come in post, i waited for two weeks and they didn't arrive so phoned office to be told it could take up to a month for the documents to arrive. I waited patiently for...

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello June

Thank you for taking the time to leave your feedback.

I am sorry to hear of the delay in receiving your renewal documents and the inconvenience of having to call to request these.

Your renewal documents were automatically available on line, however this should have been advised and issued via post if this did not suit yourself.

I can see that these have been emailed to yourself today also.

We value your loyalty to Axa Direct and hope to continue to provide great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

Lisburn, Co Antrim

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Very helpful

Staff member was very helpful and provided me with plenty of information.

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Amanda

Thank you for taking the time to leave your feedback.

I am pleased to hear that the staff member was very helpful and able to provide you with plenty of information.

Kind Regards

Stacie

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